Ashley Rouzer
Clarksville,IN
Summary
Dynamic leader with a proven track record at Jimmy John’s, enhancing operational efficiency and team performance. Excelled in leadership and operations management, driving sales growth and fostering strong customer relations. Demonstrated expertise in training and coaching, achieving high employee satisfaction and customer loyalty.
Overview
7
7
years of professional experience
Work History
General Manager
Jimmy John’s
05.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Assistant Manager
Bob Evans Restaurant
10.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing.
Cafe’ Manager
Terri Lynn’s Cafe and Catering
11.2017 - 10.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Assistant Manager
Fantastic Sams Cut & Color
05.2018 - 05.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Equivalent Diploma -
Ivy Tech Community College
Sellersburg, INCosmetology License -
PJ’s College of Cosmetology
Jeffersonville, IN05.2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Customer Relations
- Employee Scheduling
- Motivation
Timeline
General Manager
Jimmy John’s
05.2023 - Current
Assistant Manager
Bob Evans Restaurant
10.2022 - 05.2023
Assistant Manager
Fantastic Sams Cut & Color
05.2018 - 05.2022
Cafe’ Manager
Terri Lynn’s Cafe and Catering
11.2017 - 10.2022
High School Equivalent Diploma -
Ivy Tech Community College
Cosmetology License -
PJ’s College of Cosmetology