Ashley ROWDEN
Freeport,TX
Summary
With over 10 combined years of customer service experience in several different settings, I have learned to adapt in any high pressured environment. I am a bilingual, self-motivated, self starter, eager to go above and beyond in whatever position I have been assigned to.
Overview
14
14
years of professional experience
Work History
Manager/Hostess
Red Snapper Inn
Freeport , TX
02.2021 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Handled cash payments and reconciled daily transactions accurately.
- Managed incoming calls during busy shifts.
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service by addressing customer needs promptly.
Server
Maria's Kitchen
Freeport, TX
07.2010 - 04.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Front Desk Receptionist
Days Inn Hotel
Freeport, TX
01.2018 - 06.2018
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
High School Diploma -
Brazosport High School
Freeport, TX06-2010
Skills
- Management skills
- Organization and Time Management
- Administrative Support
- Microsoft Excel and PowerPoint
Timeline
Manager/Hostess
Red Snapper Inn
02.2021 - 04.2024
Front Desk Receptionist
Days Inn Hotel
01.2018 - 06.2018
Server
Maria's Kitchen
07.2010 - 04.2021
High School Diploma -
Brazosport High School
Similar Profiles
Simin HojjatikhalilabadiSimin Hojjatikhalilabadi
Digital Marketing Assistant at Red Snapper GroupDigital Marketing Assistant at Red Snapper Group
Sharon HoltsSharon Holts
Housekeeper at Red Roof InnHousekeeper at Red Roof Inn
Emily FranklinEmily Franklin
Night Auditor at Red Roof Inn HotelNight Auditor at Red Roof Inn Hotel