Ashley Roy
Stone Mountain,GA
Summary
Offering strong foundation in hospitality and customer service, eager to learn and excel in aviation environment. Brings ability to quickly adapt and grasp in-flight safety protocols and customer service techniques. Ready to use and develop communication and problem-solving skills.
Personable and tech-savvy, equipped with solid understanding of computer systems and software. Possesses fundamental knowledge in computer hardware and software, along with skills in customer service and sales. Poised to drive sales and provide excellent customer service, ensuring positive customer experience.
Overview
4
4
years of professional experience
Work History
Canvasser
Working America, AFL-CIO
09.2023 - 09.2024
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Refined interpersonal communication skills through countless conversations with diverse populations about sensitive political topics.
Customer Service Representative
USAA Federal Savings Bank
03.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information about insurance and bank accounts.
Personal Shopper
Walmart
12.2021 - 03.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers while consistently meeting deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Certified Head Lifeguard
Sweetwater Pools
04.2020 - 09.2022
- Led rescue efforts during emergency situations that resulted in no serious injuries or fatalities.
- Provided exceptional customer service to swimmers, addressing questions and concerns promptly and professionally.
- Ensured proper maintenance of pool chemicals levels by performing regular tests; this resulted in an ideal swimming condition.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA05-2022
Skills
- Data entry
- Quick-learning
- Client relationship building
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Timeline
Canvasser
Working America, AFL-CIO
09.2023 - 09.2024
Customer Service Representative
USAA Federal Savings Bank
03.2023 - 08.2023
Personal Shopper
Walmart
12.2021 - 03.2023
Certified Head Lifeguard
Sweetwater Pools
04.2020 - 09.2022
High School Diploma -
Stephenson High School
Similar Profiles
Xzadrian HolmesXzadrian Holmes
Political Canvasser at Working America, AFL-CIOPolitical Canvasser at Working America, AFL-CIO
Dominic CzajkaDominic Czajka
Field Director at Working America, AFL-CIOField Director at Working America, AFL-CIO
Hayley ThaxtonHayley Thaxton
Digital Supervisory Trainer at Working America, AFL-CIODigital Supervisory Trainer at Working America, AFL-CIO