Ashley R. Raphael
Lake St. Louis
Summary
Versatile and highly organized professional with experience. Skilled in patient care, administrative support, customer service, and team coordination. Proven ability to thrive in fast-paced environments, balancing clinical duties with front office management, business operations, and hospitality services. Strong communication, multitasking, and problem-solving skills, with a focus on delivering exceptional client and patient experiences. Adept at adapting to diverse roles, managing schedules, optimizing workflow, and maintaining a positive, efficient workplace.
Overview
8
8
years of professional experience
Work History
Bartender/Lead Barback
Frankie Martin's Garden
Cottleville
01.2024 - Current
- Monitored bar inventory and promptly restocked low items before depletion.
- Effectively multitasked within fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Planned and coordinated special events to boost customer numbers and profits.
- Poured wine, beer and cocktails for patrons.
Dental Assistant
Heartland Dental
Lake St. Louis
03.2023 - Current
- Educated patients on proper oral hygiene techniques and habits.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Prepared bills and completed insurance forms using system software.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Kept track of treatment information in patient records.
- Ordered supplies necessary for daily operations of the practice.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Office Assistant
Family Business
Lake St. Louis
01.2017 - Current
- Answered phone to assist customers with orders.
- Assisted with managing the inventory system and facing shelves of products.
- Designed pic collages and Facebook posts to assist in advertising sales to customers.
Line Cook, Hostess, and Waitress
909 Public House Restaurant
Wentzville
01.2021 - 02.2023
- Committed to producing high quality food and great attention to detail to ensure the highest of standards.
- Ability to multitask in stressful situations/obtain a good head space.
- Utilize paramount knowledge of food safety, time management, organization, and communication skills in order to maintain the highest of standards for the restaurant.
- Trained to handle conflict with staff as well as unsatisfied customers to come to a swift resolution.
Dental Business Assistant
Hawk Ridge Dental Care
Lake St. Louis
03.2022 - 01.2023
- Managed daily operations of dental practice including answering phones, scheduling patients, billing and collections procedures.
- Presented treatment plans to patients and developed strong relationships by providing the highest level of customer service.
- Prepared patient charts and daily schedules for the dental staff and assisted with X-rays and facial pictures.
- Kept records of 2000+ patients up-to-date and ensured data was stored securely in compliance with privacy and security regulations using XLDent software.
- Communicated with dental insurance providers and submitted insurance claims to ensure accurate and prompt payment of patient accounts.
- Eliminated a large amount of overdue accounts receivable by organizing, evaluating and following up on past services prior to my hire.
- Prepared marketing communications on social media platforms generating new clients.
- Scheduled on average of 50 new committed clients per month for the last 8 months.
- Tracked the value of treatment plans; what was presented and what was accepted by all patients daily. Achieved a patient acceptance rate of 90% monthly.
Education
Associate of Applied Science - Dental Hygiene
St. Louis Community College
St Louis, MO07-2028
High School -
Liberty High School
Lake St. Louis, MO06.2021
Skills
- Microsoft Word
- Data management
- Google Docs
- Google Sheets
- Google Presentation
- Google Forms
- Communication skills
- Team collaboration
- Professional demeanor
- Excellent judgment
- Problem-solving abilities
- Customer service
Skills And Recognition
Microsoft Word, Google Docs, Google Sheets, Google Presentation, Google Forms, Scheduling Institute, Certified with the Scheduling Institute earning the highest achievable star rating at each monthly audit.
References
References available upon request.
Timeline
Bartender/Lead Barback
Frankie Martin's Garden
01.2024 - Current
Dental Assistant
Heartland Dental
03.2023 - Current
Dental Business Assistant
Hawk Ridge Dental Care
03.2022 - 01.2023
Line Cook, Hostess, and Waitress
909 Public House Restaurant
01.2021 - 02.2023
Office Assistant
Family Business
01.2017 - Current
Associate of Applied Science - Dental Hygiene
St. Louis Community College
High School -
Liberty High School
Similar Profiles
Sijan AcharyaSijan Acharya
Head Bartender at Frankie CadillacHead Bartender at Frankie Cadillac
Adrian CastroAdrian Castro
Babysitting at Frankie BaezBabysitting at Frankie Baez
KOMASI ISAAKOKOMASI ISAAKO
AC Technician at Frankie RetailsAC Technician at Frankie Retails
Deborah ClarkDeborah Clark
Franchise Owner/Franchisor at Hair Saloon For MenFranchise Owner/Franchisor at Hair Saloon For Men
Amanda C. MyersAmanda C. Myers
Social Services Unit Supervisor at State of Missouri- Children's DivisionSocial Services Unit Supervisor at State of Missouri- Children's Division