Ashley R Schuffert
State College,PA
Summary
Dynamic professional with a proven track record in various leadership and team roles, adept in planning and communication. Expert in leveraging Microsoft Office Suite and Google Docs to enhance operational efficiency and foster teamwork. Achieved significant improvements in company development and engagement through innovative strategies and effective mentorship.
Overview
13
13
years of professional experience
Work History
Lead Teacher
Churchland Christian Academy
Chesapeake, VA
01.2022 - 04.2024
- Involved parents in student learning to increase family interaction and student support.
- Organized activities to promote the physical, mental, and social development of each child.
- Engaged students and boosted their understanding of material using focused instructional strategies and hands-on activities.
- Met with administrators to work on curriculum planning and assessment methods.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Implemented behavior management strategies to maintain classroom discipline.
- Utilized effective classroom management techniques to maintain order in the classroom.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Led students through safety procedures for active shooter and fire drills.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Supervised students throughout day, both in classroom and outside during breaks.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Served as a mentor for new teachers during their onboarding process.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Digital Operations and Support Manager
Employmentguide LLC
Virginia Beach, VA
03.2014 - 05.2016
- Managing all facets of digital operations and account support.
- Working comfortably under pressure, and successfully meeting deadlines.
- Overseeing the Digital Operations Team and hiring and training support personnel.
- Managed digital ad displays, including ad trafficking, campaign reporting, campaign pacing, ad tagging, and graphic creatives.
- Creating and supporting email marketing campaigns and newsletters, including building out target queries, templates, test sends, and reporting.
- Managed all paid traffic and keyword spending, SEO/SEM optimization efforts, and Google AdSense.
- Primary account manager for the company’s most significant national client, including facilitating sales, account support, and acting as a single point of contact for the client and IT personnel.
- Working knowledge of HTML code, imports and exports, API integration, web development, and product development.
- Contracting and maintaining partnerships to grow revenue.
- Assisted in the migration of customer relations management systems (CRM), and worked closely with the IT manager on customizations for efficiency; developed a ticket processing queue for sales requests.
- Led the team in the migration of ad servers from Real Media/Dominion Digital Media to DoubleClick for Publishers.
Account Manager
Dominion Enterprises
Norfolk, VA
01.2013 - 03.2014
- Directly supported the sales force to maintain all client accounts with a focus on client retention and revenue growth
- Oversaw all National Key Accounts business to include daily reporting, campaign analytics, product quality assurance, and client satisfaction
- Performed month-over-month analysis to ensure campaign success and made improvements and recommendations where appropriate, to include 'up-sell' revenue opportunities
- Worked collaboratively with Sales Representatives and the Sales Manager on sales proposals
- Coordinated with the graphic designers for creative items, and the Product Development team for issues, errors, and website requests
Customer Service Agent/ Mentor
Hall Automotive
Virginia Beach, VA
10.2011 - 01.2013
- Answer incoming phone calls for service scheduling
- Process 100-200 calls per day
- Maintain current knowledge of services rules for each of 25 different service locations
- Assess customer’s concerns to diagnose the type of services that may be needed
- Schedule service with the proper service flag in TimeHighway or ShopWatch
- One of three Mentors helping train new agents and follow up with experienced agents
- Revised training materials for Customer Service Agents new to the position
Education
Bachelor of Arts Degree - Interdivisional Studies with a focus on Social Sciences
Virginia Wesleyan College
Norfolk, VA05.2010
Skills
- Microsoft Office Suite
- TimeHighway
- ShopWatch
- Mantis
- Viking
- Google Docs
- Lesson planning
- Communication
- Teamwork and collaboration
- Key decision making
- Organization
- Feedback and evaluation
References
Available upon request.
Accomplishments
- 2014 Employment Guide Presidents Club
Timeline
Lead Teacher
Churchland Christian Academy
01.2022 - 04.2024
Digital Operations and Support Manager
Employmentguide LLC
03.2014 - 05.2016
Account Manager
Dominion Enterprises
01.2013 - 03.2014
Customer Service Agent/ Mentor
Hall Automotive
10.2011 - 01.2013
Bachelor of Arts Degree - Interdivisional Studies with a focus on Social Sciences
Virginia Wesleyan College