Summary
Overview
Work History
Education
Skills
Timeline
Certification
Academic Achievements
Work Availability
Accomplishments
Hi, I’m

Ashley Rueda

Honolulu,HI
Ashley Rueda

Summary

Experienced hospitality professional with a proven track record of delivering exceptional customer service in diverse environments. Skilled in clerical management, financial reporting, and maintaining meticulous records. Adept at communication and problem-solving, with a commitment to ensuring guest satisfaction. Seeking a Managerial position to leverage expertise in hospitality management and contribute to creating memorable guest experiences.

Overview

20
years of professional experience
1
Certificate

Work History

Aqua Aston
Honolulu, HI

Front Desk Agent
06.2023 - Current

Job overview

  • Greeted and checked in guests using computer programs and equipment, ensuring a smooth arrival process.
  • Provided guests with directions, information about on-site amenities, and assistance as needed.
  • Addressed and resolved guest complaints promptly and professionally to ensure a positive experience.
  • Handled invoicing and billing for guest stays and services used, maintaining accuracy in financial transactions.
  • Communicated effectively with guests to understand their needs and preferences, enhancing their overall experience.
  • Maintained a professional and welcoming demeanor at all times, creating a hospitable atmosphere for guests.
  • Collaborated with team members to optimize service delivery and exceed guest expectations.

Hale Koa Hotel
Honolulu, HI

Head Lifeguard
10.2019 - 01.2023

Job overview

  • Supervised a team of 10+ staff members, delegating tasks and ensuring efficient workflow.
  • Cultivated impactful relationships with customers to enhance satisfaction and loyalty.
  • Conducted weekly training sessions and yearly re-certifications for employees, emphasizing safety protocols and customer service standards.
  • Coordinated with military police and hotel security during incidents to ensure swift and effective resolution.
  • Facilitated daily meetings to communicate facility safety policies, Army regulations, and customer concerns among staff.
  • Fostered effective communication among departments, including security, housekeeping, and management, to optimize facility operations.
  • Provided first aid, water survival, and emergency services to medical and trauma patients, demonstrating quick thinking and decisive action in critical situations.

Dentist Office
Woodbury, NY

Front Desk Receptionist
01.2014 - 10.2017

Job overview

  • Checked patients in and out, verified insurance, and collected co-pays to maintain current administrative and financial records.
  • Prepared new patient files and updated existing records with accurate personal, insurance, and medical information.
  • Handled telephone and in-person requests for assistance from patients, providing clear and helpful information.
  • Compiled and coded patient information in appropriate computer systems for efficient record-keeping.
  • Scheduled and confirmed patient appointments and consultations, ensuring smooth operation of the practice.

Education

Nassau Community College
Garden City, NY

Bachelor of Arts from Psychology
06-2014

Skills

  • Eighteen years of Customer Service
  • Team Leadership
  • Conflict Resolution
  • Safety and security procedures
  • Credit and cash payments
  • Guest Relations
  • Front Office Support
  • Financial Reporting
  • Record Keeping
  • Communication
  • Cash Handling
  • Credit Card Management
  • Equipment Maintenance
  • Safety Compliance

Timeline

Front Desk Agent

Aqua Aston
06.2023 - Current

Head Lifeguard

Hale Koa Hotel
10.2019 - 01.2023

Front Desk Receptionist

Dentist Office
01.2014 - 10.2017

Nassau Community College

Bachelor of Arts from Psychology

Certification

  • EMT
  • CPR/FIRST AID

Academic Achievements

  • Deans list
Availability
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Accomplishments

  • Mentored newly hired individuals in company processes and procedures.
  • Provided hotel guests with a weekly list of resort activities at check-in.
  • Supervised team of 10 staff members.

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Ashley Rueda