Ashley Rufo Mendoza
Colorado Springs,CO
Summary
Experienced HR Generalist with a proven track record of managing and coordinating human resources functions. Skilled at planning and executing policies and procedures for smooth operations. Possesses comprehensive knowledge and skills in talent recruitment, training and development, payroll administration, employee relations, and conflict resolution.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Human Resources Manager
The Salvation Army-Colorado Springs, CO
04.2023 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Instructed senior leaders on appropriate employee corrective steps.
- Fostered positive work environment through comprehensive employee relations program.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Devised hiring and recruitment policies for 60-employee company.
Executive Administrative Assistant
The Salvation Army-Colorado Springs, CO
10.2020 - 04.2023
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Organized and updated schedules for executives.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled confidential and sensitive information with discretion and tact.
Administrative Assistant
Salvation Army RJ Montgomery Shelter-Colorado Springs, CO
02.2020 - 10.2020
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Documented conversations with customers to track requests, problems and solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Monitored and collected accounts receivables and documented payments
- Processed company receipts, sales invoices and payments from customers and suppliers
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors
- Worked closely with department personnel to produce accurate and timely bills
- Compiled budget documents and monitored costs to maintain control systems
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
- Reduced financial discrepancies by accurately processing invoices and journal entries.
General Manager
Planet Fitness-Pensacola, FL
03.2017 - 10.2019
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Documented conversations with customers to track requests, problems and solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Monitored and collected accounts receivables and documented payments
- Processed company receipts, sales invoices and payments from customers and suppliers
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors
- Worked closely with department personnel to produce accurate and timely bills
- Compiled budget documents and monitored costs to maintain control systems
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency
- Reduced financial discrepancies by accurately processing invoices and journal entries
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations
- Built and maintained loyal, long-term customer relationships through effective account management
- Participated in organizational transformation and implementation activities to monitor corporate restructures
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Implemented effective customer service surveys to encourage feedback
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to improve revenue and retention
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Coached and developed 7 internal candidates for promotion to general management
- Hired, coached and mentored team of 15 sales representatives
- Trained, managed and motivated employees to promote professional skill development
- Facilitated monthly workshops to share best practices to optimize productivity
- Oversaw all corporate communications to streamline data and information sharing initiatives
- Consulted with customers to determine best methods to resolve service and billing issues
- Trained 17 new employees each in procedures and policies in order to maximize team performance
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Evaluated customer account information to assess current issues and determine potential solutions.
Office Manager
Destin Memories, LLC-Santa Rosa Beach, FL
03.2012 - 01.2017
- Maintained accounts receivable documentation electronically and on paper
- Handled deposits using the proper accounting procedures and documentation
- Executed quarterly financial reporting on multiple properties
- Researched and resolved collections and billing disputes with tact and efficiency
- Prepared standard operating procedures
- Determined customer needs.
CENTER MANAGER
USO-Pensacola, FL
08.2009 - 04.2011
- Ensured that volunteer member responsibilities were defined and understood
- Established and maintained effective communication system
- Monitored ongoing expenses relative to budget projections
- Recruited, retained and developed volunteers
- Ensured exceptional client service and quality product offerings
- Dispensed guidance, direction and authorization to carry out major events.
BUDGET STUDENT ASSISSTANT
EOC
08.2007 - 05.2009
- Was a full time student in the RN program, worked part time as a budget student assistant at EOC (Educational Opportunity Center) at the then Pensacola Junior College main campus
- The job entailed me to help incoming students in the enrollment process
- Also help with job aptitude testing and data entry
- Left the nursing program due to a car accident that left me with a major right leg injury to overcome.
RENTAL MANAGER
INLET REEF CONDOMINUMS-Destin, FL
03.2001 - 09.2007
- Built a in-house condo rental program from 4 unit to 74
- Kept records of room availability and guests' accounts, manually or using computers
- Contacted housekeeping or maintenance staff when guests reported problems
- Recorded guest comments or complaints
- Forecasted needs and adjusted future plans
- Created professional business presentations each year for annual owner's meeting
- Determined customer needs
- Maximized client satisfaction.
Education
Bachelor's - Public Administration
Florida State University
Tallahassee, FL05.1998
Skills
- Microsoft Office
- Customer Service Skills
- Staff Management
- Computer Proficiency
- Problem Resolution
- Communications
- Data Entry
- Sales
- Management
- Training
- Inventory
- Scheduling
- Administrative Experience
- Inventory Management
- Microsoft Word
- Operations
- Team Building
- Word
- Retail Sales
- Typing
- 10 Key Calculator
- Communication skills
- Phone Etiquette
- Time Management
- Billing
- Administrative Assistant
- Clerical
- Organizational Skills
- Accounts Payable
- Accounts Receivable
- Outlook
- Account Reconciliation
- Receptionist
- Filing
- Excel
- Powerpoint
- Accounting
- Customer Service
- Front Desk
- General Ledger Accounting
- Calendar Management
- Bank Reconciliation
- Office Management
- AP/WorkFlow
- Driver's License
- CPR Certification
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Benefits and compensation management
- Corrective Action Planning
- Recruitment and hiring
- Human Resources Operations
- Payroll Administration
- Talent Acquisition
- Compliance
- Onboarding and Orientation
- Legal Compliance
- Employee Onboarding
- Employee Retention
- Payroll coordination
- Background Checks
- Employee Handbook Development
- Risk Management
- Workforce improvements
- Employment law
- Problem-Solving
- Conflict Resolution
- Company organization
- Hiring and Onboarding
- Human Resources Department Processes
- Exit Interviews and Processes
- Payroll Management
- Employee Recognition Programs
- Coaching and Mentoring
- Payroll Processing
Certification
HR Generalist
Personal Information
Well qualified professional for HR Generalist /Office manager/Administrative assistant
Timeline
Human Resources Manager
The Salvation Army-Colorado Springs, CO
04.2023 - Current
Executive Administrative Assistant
The Salvation Army-Colorado Springs, CO
10.2020 - 04.2023
Administrative Assistant
Salvation Army RJ Montgomery Shelter-Colorado Springs, CO
02.2020 - 10.2020
General Manager
Planet Fitness-Pensacola, FL
03.2017 - 10.2019
Office Manager
Destin Memories, LLC-Santa Rosa Beach, FL
03.2012 - 01.2017
CENTER MANAGER
USO-Pensacola, FL
08.2009 - 04.2011
BUDGET STUDENT ASSISSTANT
EOC
08.2007 - 05.2009
RENTAL MANAGER
INLET REEF CONDOMINUMS-Destin, FL
03.2001 - 09.2007
Bachelor's - Public Administration
Florida State University