Ashley Ruhr
Thousand Oaks,CA
Summary
Professional warranty specialist with strong operational and administrative skills. Known for effective team collaboration and adaptability to changing needs. Expertise in process management, customer service, and issue resolution. Reliable and results-driven with focus on delivering quality outcomes.
Overview
7
7
years of professional experience
Work History
Warranty Administrator
Lithia Motors, Inc
08.2023 - Current
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Customer Experience Manager
WDC Kitchen & Bath Center
09.2021 - 08.2023
- Managed pre and post delivery escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in improved department functioning and a more positive customer experience.
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
Customer Care Manager
WDC Kitchen & Bath Center
08.2020 - 09.2021
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
- Managed post delivery escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
- Developed comprehensive training programs to increase team efficiency and productivity.
Customer Care Representative
WDC Kitchen & Bath
11.2019 - 08.2020
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
Sales Support Specialist
WDC Kitchen & Bath Center
02.2019 - 11.2019
- Assisted customers and sales team with sales needs such as inventory and delivery questions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Developed and maintained relationships with key accounts and existing customers.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
Receptionist
WDC Kitchen & Bath Center
01.2019 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct team memebers.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Skills
- Warranty analysis
- Records maintenance
- Data analytics
- Critical thinking
- Problem resolution
- CRM software proficiency
- Staff monitoring
- Customer service
Accomplishments
Employee of the Year 2021
Timeline
Warranty Administrator
Lithia Motors, Inc
08.2023 - Current
Customer Experience Manager
WDC Kitchen & Bath Center
09.2021 - 08.2023
Customer Care Manager
WDC Kitchen & Bath Center
08.2020 - 09.2021
Customer Care Representative
WDC Kitchen & Bath
11.2019 - 08.2020
Sales Support Specialist
WDC Kitchen & Bath Center
02.2019 - 11.2019
Receptionist
WDC Kitchen & Bath Center
01.2019 - 02.2019
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