Ashley Ruiz
Houston,TX
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Houston rental market for All properties and impressive financial management skills. Expert user of Yardi.
Overview
3
3
years of professional experience
Work History
Leasing Professional
Greystar Property Management
10.2023 - Current
- Leased new community from 39% to 50% in a 3.5 week period.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
- Greeted clients, showed apartments, and prepared leases.
- Performed background checks on over 150 apartment applicants.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
Assistant Community Manager
Cambria Cove
07.2021 - 02.2023
- Collected rental payments from residents and kept meticulous records of delinquent accounts
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention
- Met with residents to gather information and develop effective solutions
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Worked with maintenance staff to complete timely repairs and enhancements
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Received and processed resident payments and updated system accounts with latest information.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Assistant Community Manager
The Augusta North
05.2021 - 07.2021
- Collected rental payments from residents and kept meticulous records of delinquent accounts
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention
- Met with residents to gather information and develop effective solutions
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Worked with maintenance staff to complete timely repairs and enhancements
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Received and processed resident payments and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
Education
High School Diploma -
Benjamin O. Davis
Houston, TX05.2018
Skills
- Onesite
- Yardi
- Resman
- Entrata
- Spanish fluency
- Problem solving and resourcefulness
- Strong work ethic
- Effective communication
- Time management
- Customer Service ⦁ Microsoft Office
- Phone Etiquette
- Social Media Marketing
- Filing
- Management
- Application Processing
- Issue Escalation
- Prospecting Assistance
- Event Planning
- Active listening
- Attention to detail
- Sales techniques
- Organizational skills
- Goal-oriented mindset
Timeline
Leasing Professional
Greystar Property Management
10.2023 - Current
Assistant Community Manager
Cambria Cove
07.2021 - 02.2023
Assistant Community Manager
The Augusta North
05.2021 - 07.2021
High School Diploma -
Benjamin O. Davis