Ashley Ruiz
Victoria
Summary
Dynamic Assistant Manager with a proven track record at Blg Deli, enhancing team performance and customer satisfaction. Excelled in strategic planning and conflict resolution, significantly improving workflow and service quality. Skilled in money handling and fostering a cohesive team environment, demonstrating exceptional leadership and customer service abilities.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Blg Deli
08.2014 - Current
- Established open lines of communication with team for feedback and suggestions.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Front Desk Receptionist
Smilepoint Orthodontics
03.2023 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
High School Diploma -
Victoria East Highschool
Victoria, TX07-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Conflict resolution
- Strategic planning
- Policy enforcement
- Orientation and training
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification
Timeline
Front Desk Receptionist
Smilepoint Orthodontics
03.2023 - 04.2023
Assistant Manager
Blg Deli
08.2014 - Current
High School Diploma -
Victoria East Highschool