Ashley Ruiz
Gilmer,TX
Summary
Dynamic professional with extensive experience in field operations and employee training at Arrow Senior Concierge. Proven ability to enhance customer relations and ensure OSHA compliance while supervising teams. Recognized for effective task delegation and operations planning, leading to improved project completion rates and high client satisfaction.
Overview
13
13
years of professional experience
Work History
Field Supervisor/Trainer
Arrow Senior Concierge
Tyler, TX
07.2024 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Cosmetologist
Self Employed
Longview, TX
01.2013 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
Bookkeeping/ Leasing Professional
Sturkie Properties
07.2019 - 07.2020
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
Body Waxer
EuropeanWax
Rockwall, TX
05.2018 - 05.2019
- Improved customer satisfaction by providing efficient and thorough waxing services.
- Performed specialized techniques in Brazilian, bikini, and full-body waxing for diverse clientele needs.
- Collaborated with team members to ensure smooth operations during high-volume periods, enhancing overall performance of the salon.
- Demonstrated excellent problem-solving skills in addressing unique client concerns or issues, resulting in satisfactory resolutions and positive customer feedback.
Leasing Professional
Irwin R Rose & Company
Greenville, TX
07.2017 - 05.2018
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
Assistant Manager
Dress Barn Dress Barn Woman
Rockwall, TX
12.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
Frac Fueler
Pilot Logistics
Odessa, TX
12.2011 - 07.2013
- Enhanced team communication by effectively collaborating with other crew members, supervisors, and operators on site.
- Improved fueling efficiency by closely monitoring equipment and performing timely maintenance.
- Ensured safe operations by strictly adhering to safety protocols and guidelines during the fueling process.
- Guaranteed compliance with company policies and industry regulations through meticulous attention to detail during daily tasks.
- Maintained a clean work environment by following proper housekeeping procedures, contributing to overall site safety.
- Collaborated with dispatchers to ensure timely delivery of resources required for efficient job completion.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Education
Cosmetology
Odessa College
Odessa, TXHigh School Diploma -
Lincoln Academy
Skills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
- Customer relations
- Worker supervision
- OSHA compliance
- Employee training
Languages
Spanish
Native or Bilingual
Timeline
Field Supervisor/Trainer
Arrow Senior Concierge
07.2024 - Current
Bookkeeping/ Leasing Professional
Sturkie Properties
07.2019 - 07.2020
Body Waxer
EuropeanWax
05.2018 - 05.2019
Leasing Professional
Irwin R Rose & Company
07.2017 - 05.2018
Assistant Manager
Dress Barn Dress Barn Woman
12.2016 - 07.2017
Cosmetologist
Self Employed
01.2013 - Current
Frac Fueler
Pilot Logistics
12.2011 - 07.2013
Cosmetology
Odessa College
High School Diploma -
Lincoln Academy