Ashley Ruiz
Miami
Summary
Dynamic hospitality management professional with a proven track record of enhancing productivity and efficiency. Expertise in customer service, conflict resolution, and time management. Strong communication and teamwork skills contribute to seamless operations and exceptional guest experiences in high-pressure settings.
Overview
8
8
years of professional experience
Work History
Lounge Assistant General Manager
Amazonico Miami
Brickell
07.2025 - 11.2025
- Oversee daily floor operations, ensuring smooth service flow, guest satisfaction, and consistent brand standards during high-volume shifts.
- Manage staff scheduling, labor planning, and shift coverage to optimize service efficiency and control labor costs.
- Develop and implement training modules for new hires and ongoing staff development, reinforcing service excellence and operational consistency.
- Responsible for full opening and closing procedures, including cash handling, cash drops, end-of-day reconciliation, and secure financial reporting.
- Coordinate and execute private dinners, corporate events, and high-profile functions, ensuring seamless logistics and elevated guest experiences.
- Cultivate and maintain strong relationships with VIP clientele, enhancing guest loyalty and boosting repeat business.
- Build partnerships with nearby hotel concierges to drive guest referrals and expand the restaurant’s high-end customer base.
- Support senior leadership in operational decision-making, team motivation, problem-solving, and maintaining a positive workplace culture.
Restaurant Floor Manager
Queen Restaurant
Miami Beach
10.2023 - 04.2025
- Perform regular inventory checks and manage the ordering of food, beverages, and supplies to maintain adequate stock levels.
- Manage and optimize the reservation system to ensure smooth booking flow, handle group bookings, and reduce no-shows, especially during peak hours.
- Build and maintain relationships with local hotels, travel agencies, and luxury service providers to increase referrals and guest bookings.
- Work closely with the concierge team to arrange special accommodations, such as private dining, group bookings, or event planning, ensuring flawless execution from start to finish.
- Managed the creation and execution of BEOs for exclusive private dining events, including corporate dinners, wine tastings, and VIP client events.
- Responsible for daily reports listing expenses and revenues made for the current and past year.
- Oversee all daily operations of the restaurant, ensuring smooth and efficient service from opening to closing.
- Conducted cash counting and reconciliations at the beginning and end of each shift, maintaining 100% accuracy.
- (Mr.Hospitality Group)
Day Manager
Joey Aventura
Miami
06.2023 - 09.2023
- Implemented customer experience improvements based on feedback.
- Prepare comprehensive daily, weekly, and monthly reports to track financial performance, sales, labor costs, and guest feedback, using this data to drive operational improvements.
- Oversaw daily operations and staff management to ensure the highest levels of customer service.
- Manage day-to-day communication between kitchen and front-of-house staff to ensure food quality, presentation, and timing are consistently up to standards.
- Trained and mentored a team of 30+ employees, focusing on customer engagement and complaint resolution.
- Conducted cash counting and reconciliations at the beginning and end of each shift, maintaining 100% accuracy.
Bartender
The Wharf Miami
Miami
08.2022 - 06.2023
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to provide excellent service and enhance their experience.
- Processed cash and credit transactions accurately at the bar register.
- Trained new bartenders on drink recipes and customer service standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server
The Dirty Rabbit
Miami
08.2020 - 03.2022
- Managed beverage orders efficiently during high-volume events.
- Assisted in training new staff on service protocols and menu knowledge.
- Processed credit card transactions using POS system accurately entering sales into register system.
- Greeted customers, provided menus and answered questions about menu items.
- Provided excellent customer service to guests by anticipating their needs and responding promptly to requests.
Bartender
Wynwood Factory
Miami
10.2017 - 02.2019
- Prepared and served a variety of cocktails and beverages to guests.
- Engaged with customers to provide excellent service and enhance their experience.
- Processed cash and credit transactions accurately at the bar register.
- Trained new bartenders on drink recipes and customer service standards.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Miami Killian Senior High School
01.2014
Hospitality and Tourism Management
Miami Dade College
Miami, FLSkills
- Customer service
- Active listening
- Team leadership
- Seven Rooms proficiency
- Toast expertise
- Birch Street knowledge
- OpenTable skills
- Microsoft Office Suite
- Complaint resolution
- Market research
Awards Acknowledgements
- Bilingual Customer Support Excellence
- Advanced Microsoft Office Skills
- Salesforce User Certification
Timeline
Lounge Assistant General Manager
Amazonico Miami
07.2025 - 11.2025
Restaurant Floor Manager
Queen Restaurant
10.2023 - 04.2025
Day Manager
Joey Aventura
06.2023 - 09.2023
Bartender
The Wharf Miami
08.2022 - 06.2023
Server
The Dirty Rabbit
08.2020 - 03.2022
Bartender
Wynwood Factory
10.2017 - 02.2019
High School Diploma -
Miami Killian Senior High School
Hospitality and Tourism Management
Miami Dade College