Ashley Ruiz Melendez
Madison,United States
Summary
Administration professional with 13 years of experience in the United States Navy's Aviation community, scheduler for SimplexGrinnell and Hawaiian Ice as the Lead Dispatcher. Warehouse specialist with shipping and receiving experience for Tech Systems Inc and Wesco Aircraft. Schedule Coordinator for Konecranes and customer service representative for Polyplex. Currently employed at Kohler Co. where I have gone from shipment planning to Sr. Master Scheduler for Production. Qualifications include record keeping, data analysis, customer service and managing of personnel. Efficient in time management, organization and problem solving. Well rounded, motivated and recognized for outstanding professionalism. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Master Scheduler
Kohler Co
01.2024 - Current
- Supporting and improving top level metrics in the supply chain and help in the development of the supporting metrics that drive the top level goals.
- Create the master production schedules to support customer service and inventory turns goals. Coordinate production changes with Materials and Manufacturing personnel.
- Maintain and control SAP master data for Planning/Scheduling functions.
- Assist in the coordination of production start-up of new products with Engineering, Manufacturing Support, Production Schedulers, Manufacturing sites, Marketing, Purchasing and Supply Chain Management.
- Improved on-time delivery rates with diligent schedule management and proactive communication to stakeholders.
- Continue with self development and development of the Production Schedulers through training programs, seminars, sharing of best practices and self study.
- Assist in the coordination of inventory initiatives with Warehouse Management.
- Maintained accurate project timelines, identifying potential risks and implementing mitigation strategies when necessary.
- Conducted regular schedule reviews with key stakeholders to address concerns, provide updates, and gather feedback for continuous improvement.
- Answered customer questions and fulfilled specialized client needs.
- Coordinated and prepared for new product launches, planned bills of material to plan finished products and reviewed customer-driven demands to determine product plans and master schedule requirements.
- Communicated with manufacturing floor and scheduling teams to determine production plans.
Shipment Planner
PRODRIVERS/Kohler account
09.2021 - 01.2024
- Acted as intermediary for Shipping Department and Systems, Customer Service and Production groups, help resolve shipping related issues.
- Developed new reporting standards for the Shipment Planner position to improve communication between the above stated groups.
Customer Service Representative
Polyplex USA
02.2021 - 09.2021
- Handled over 50 accounts with over $1 million credit limits.
- Assigned to specific customers/accounts to maintain a steady supply of film and ensure timely deliveries.
- Verified customers’ orders and items supplied necessary and maintained accurate account information.
- Arranged logistics and monitored carrier costing
- Performed Consignment account reporting
- Performed verification of items shipped to customer and verification of delivery to customer POD (Proof Of Delivery)
- Monitored Aging Inventory & followed up with customer for shipping
- Issued invoices to customers
- Issued Purchase Orders for production
- Maintained accurate information specific to each account and updated regularly in the system
- Coordinated with Technical Services and Sales team to address quality issues with product or other customer complaints
- Submitted responses to customer on quality issues
- Confirmed customer orders of direct and stock models & submitted to Planner for processing.
- Sales (monthly closing)
- Performed order tracking as required by customer
- Maintained customer status reports
- Verified all documents are in place before closing orders.
- Maintained closed order files
- Issued custom/preform invoices as required
- Provided proper documentation of certificates to customers (ie: certificates of analysis, certificates of origin, FDA compliance)
Schedule Coordinator
KONECRANES
10.2019 - 02.2021
- Handled planned activities, e.g. planned repairs, retrofits, and on-call activities.
- Defined material requirements for each service request, both planned and on-call.
- Arranged sub-contracted services and equipment, including rentals. Scheduled and dispatched field operatives.
- Generated service requests (SR) and work packages (WP) and assigned to field operatives.
- Triggered the need for requisition/purchase in Siebel. Verified that Siebel PO request is submitted to SAP without errors.
Warehouse Associate II
WESCO AIRCRAFT
06.2019 - 10.2019
- Reviewed job costs such as labor, expense and materials. Reviewed charge lines of completed work before sending to invoice. Maintained the service schedule for all sold work.
- Planned/assigned/managed field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintained open orders on the dispatch board.
- Assisted technicians with identification of required repair parts. Procured required materials, parts, equipment and subcontract labor for work assignments.
- Processed related paperwork upon completion of work assignments and within the accounting month that the work was performed.
- Processed Purchase Requests through the system using established guidelines.
- Reviewed performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc.
- Analyzed and reported to management any significant deviations from original job plans or scope of work changes.
- Provided supervisory support to technicians. Provided information and assistance on any disciplinary issues and document actions, with guidance from the Service Manager or higher level management.
- Arranged for technical guidance to customers and technicians and facilitate contact with appropriate resources to support the need.
- Facilitated the Operative Quoting process for leads brought in by the Field Operatives. Took appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required.
- Resolved customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues were quickly elevated to the next level of management for prompt resolution.
- Collected warranty information, monitored and reported any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. Communicated status with customer and authorize work, as appropriate, following established guidelines.
- Provided leadership in safe work practices by participating in monthly safety meetings and when necessary delivering the meeting material.
- Organized, documented and reported monthly safety meetings. Maintained and provided all safety-related documentation, per company guidelines.
- Assisted the Branch/Service Manager and the District Operations Manager in establishing training needs and requirements for all Service Technicians in the branch.
- Reviewed and approved technicians' time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy.
- Monitored and coordinated the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
- Assisted the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service technicians' equipment and vehicles and record the results.
- Performed invoicing preparation on a daily basis to meet company standards and continuously maintained the open orders report ensuring that the open orders report reflects the current status of active service work.
- Ensured 24-hour response is available or negotiate other agreeable actions with customers.
- Monitored the credit control list and assisted in collection efforts of problem accounts, as needed. Consulted Branch Manager prior to delivery of services or materials to accounts outstanding for over 60 days.
- Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk-ins for parts, equipment/building maintenance, answering phones.
- Ensured proper maintenance of all company issued equipment, vehicles and assets in a safe manner. Notified management of any deficiencies or equipment in need of repair. Other duties as assigned by supervisor.
Warehouse Specialist
TECH SYSTEMS INC
01.2019 - 06.2019
- Verified materials and equipment against receiving documents, noting discrepancies, damages, and storing according to US Army storage regulations.
- Performed 100% inventory of all stored materials for two magazine locations.
- Issued, Received, and packaged materials for Army units.
- Handled Hazardous materials, hazardous waste and high explosive materials.
Lead Dispatcher/ Office Supervisor
HAWAIIAN ICE COMPANY
10.2016 - 01.2019
- Dispatcher for 16 Drivers delivering all over the Island of Oahu.
- Supervised and trained 10 new employees.
- Record keeper for merchandisers and maintenance performed for over 300 locations.
- Record keeping for major inspections such as OSHA, Department of Transportation, and Department of Health.
- In charge of detailed inventory of all products kept for both warehouses.
- Scheduling deliveries and routing drivers to designated delivery areas on Oahu.
- Register and customer service for dock purchases.
- Payroll and benefits for 40+ employees.
Inspection Scheduler
SIMPLEXGRINNELL
05.2016 - 09.2016
- Scheduled Fire alarm and sprinkler suppression inspections for over 1000 buildings on all Islands of Hawaii.
- Managed the day to day work duties for 25 inspectors.
- Kept records and logs for all buildings.
- Scheduled inspections with sub-contractors for outer islands and suppression inspections.
- Scheduled over 200 inspections including fire alarm, sprinkler, dry stand pipe, elevator pre-action, nurse call, CCTV, and kitchen hoods.
Aviation Administration
DOD- U.S. NAVY
11.2012 - 02.2016
- Performed technical, managerial, and support duties required by the Naval Aviation Maintenance Program (NAMP).
- Prepared aircraft and maintenance related correspondence, and maintained directive control and custody records, control forms and reporting requirements.
- Maintained files on departmental organization, manning, personnel travel, transfers, and training requirements, and planed, program, and coordinate scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications on/to aircraft and aeronautical equipment and support equipment.
- Coordinated squadron/activity maintenance reporting requirements and recommend changes to maintenance policies and procedures.
- Performed computer data base and system analysis.
- Organized and operated libraries of technical publications, reports and related maintenance data.
- Setup and administered basic Local Area Networks in support of detachment processing and maintained data integrity between operations and maintenance over the course of three years and two overseas deployments.
- Maintained and coordinated over 2,382 scheduled and unscheduled maintenance actions for 13 aircraft over the course of 3 years in order to maintain 98% mission completion.
Education
High School Diploma -
HIGH SCHOOL
Kissimmee, FL06.2012
Skills
- Payroll administration skills
- Email management skills
- Proficient in team development
- Government-issued security clearance
- Office administration
- Great ability to analyze information and manage different administrative processes
- Ability to adapt to the new software practices
- Computer Programming
- SAP application expertise
- Bilingual communication in English and Spanish
- Statistical analysis
- Systems Analysis
- Knowledge about enhancing service quality and organizational programs
- Customer Service
- Sound knowledge of record maintenance and filing techniques
- Organizational skills and cleanliness
- Software application specialist
Previous Work Experience
Warehouse Associate- Wesco Aircraft- June 2019- October 2019
Warehouse Specialist- Tech Systems- January 2019- June 2019
Lead Dispatcher/ Office Supervisor- Hawaiian Ice- October 2016- January 2019
Inspection Scheduler- SimplexGrinnell- May 2016- October 2016
Aviation Administration- U.S. Navy- November 2012- February 2016
Certification
Secret Clearance
Languages
Spanish - Expert
Timeline
Sr. Master Scheduler
Kohler Co
01.2024 - Current
Shipment Planner
PRODRIVERS/Kohler account
09.2021 - 01.2024
Customer Service Representative
Polyplex USA
02.2021 - 09.2021
Schedule Coordinator
KONECRANES
10.2019 - 02.2021
Warehouse Associate II
WESCO AIRCRAFT
06.2019 - 10.2019
Warehouse Specialist
TECH SYSTEMS INC
01.2019 - 06.2019
Lead Dispatcher/ Office Supervisor
HAWAIIAN ICE COMPANY
10.2016 - 01.2019
Inspection Scheduler
SIMPLEXGRINNELL
05.2016 - 09.2016
Aviation Administration
DOD- U.S. NAVY
11.2012 - 02.2016
High School Diploma -
HIGH SCHOOL
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