Ashley Rusch
Murrysville,PA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Private Care
Harrison City & Latrobe, PA
09.2020 - Current
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Partnered with registered nurses and physiotherapists to provide care to clients.
- Organized and administer oral medications for clients following dosage and schedule requirements.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Created safe and positive living situations for clients by communicating with family about concerns or challenges.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Built strong and trusting rapport with clients and loved ones.
- Maintained clean and well-organized environment for clients happiness and safety.
- Followed safe lifting and transferring techniques to transport clients.
- Supported bathing, dressing and personal care needs.
- Exceeded clients satisfaction by finding creative solutions to problems.
Home Health Aide
Home Instead
Export, PA
09.2020 - 12.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
- Recognized emergency situations and implemented appropriate procedures.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Accompanied clients to doctors' offices or on other trips outside home.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with clients to facilitate smooth, quality care.
- Identified needs of clients promptly and efficiently.
Sales Representative
Justice Tween Brands
Monroeville, PA
07.2019 - 08.2020
- Maintained knowledge of sales and promotions, return policies and security practices.
- Created successful strategies to develop and expand customer sales.
- Placed orders and answered customer questions in-person and over phone to maximize customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed customized sales techniques to successfully sell and upsell services to new and existing customers.
- Provided technical support for customers using the company's products or services.
- Adhered to established policies and procedures when handling customer accounts.
- Computed purchases and received and processed cash or credit payment.
- Adhered to company initiatives and achieved established goals.
Customer Service/Sales Associate
JCPenney
Greensburg, PA
10.2017 - 12.2018
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Upsold additional items based on customer interests and needs.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Built and maintained relationships with peers and upper management to drive team success.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of current promotions, exchange guidelines and payment policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Aide/Activity Assistant
New Haven Court at Lindwood
Greensburg, PA
01.2014 - 03.2015
- Participated in staff meetings to facilitate program planning, goal setting and implementation.
- Organized materials for the residents use in the recreation room.
- Prepared activity agendas, attended events and recorded and transcribed attendance.
- Assisted with maintaining orderly physical environment conducive to optimal growth, health and safety.
- Conducted one-on-one activities with residents who require special attention.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Utilized problem solving skills when dealing with difficult situations between residents.
- Implemented strategies that encourage socialization among residents.
Shelter Assistant
Welcome Home/Safe Harbor
Greensburg, PA
09.2012 - 12.2013
- Prepared residents for self-management and decision-making responsibilities.
- Reminded residents to take prescribed medications or nutritional supplements.
- Built and maintained strong relationships with residents by successfully resolving issues and responding promptly to phone inquiries.
- Assisted in resolving conflicts between residents when necessary.
- Maintained updated knowledge through continuing advanced training.
- Approached residents and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Manager
Wacky Bear Factory
Greensburg, PA
12.2011 - 12.2012
- Maintained up-to-date records of employee attendance, payroll information and vacation requests.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events such as scheduled parties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Michaels Arts and Crafts
Greensburg, PA
12.2010 - 12.2011
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Answered customers' questions and provided information on store procedures or policies.
- Processed refunds for worn, damaged and broken merchandise.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
Customer Service Cashier
CVS Pharamacy
Greensburg, PA
02.2009 - 11.2010
- Performed daily opening and closing procedures such as counting money in cash drawers and checking photo lab for accuracy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered phone calls to assist customers with questions and orders.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Giant Eagle
Greensburg, PA
02.2007 - 01.2009
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Conducted price checks for special orders or discounts as requested by customers.
- Checked personal identifications during alcohol and tobacco sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Hempfield Area Senior High School
Greensburg, PA06-2009
Skills
- Care Plan Implementation
- Medication Management
- Adaptable Under Pressure
- Customer Service
- POS System Operations
- Inbound and Outbound Calling
References
References available upon request.
Timeline
Personal Care Assistant
Private Care
09.2020 - Current
Home Health Aide
Home Instead
09.2020 - 12.2022
Sales Representative
Justice Tween Brands
07.2019 - 08.2020
Customer Service/Sales Associate
JCPenney
10.2017 - 12.2018
Aide/Activity Assistant
New Haven Court at Lindwood
01.2014 - 03.2015
Shelter Assistant
Welcome Home/Safe Harbor
09.2012 - 12.2013
Manager
Wacky Bear Factory
12.2011 - 12.2012
Cashier
Michaels Arts and Crafts
12.2010 - 12.2011
Customer Service Cashier
CVS Pharamacy
02.2009 - 11.2010
Cashier
Giant Eagle
02.2007 - 01.2009
High School Diploma -
Hempfield Area Senior High School