Ashley Rush
Mount Carmel,TN
Summary
Detail-oriented professional with extensive experience in risk management and compliance within the banking sector. Skilled in developing reports and enhancing customer service strategies, with a strong focus on effective communication and relationship building to drive organizational success.
Overview
13
13
years of professional experience
Work History
Risk and Control Officer
Citibank
Johnson City, Tennessee
07.2013 - Current
- Managed daily operations to ensure compliance with banking regulations.
- Collaborated with team members to enhance customer service strategies.
- Analyzed client accounts to identify potential risks and issues.
- Trained new staff on internal policies and procedures for efficiency.
- Developed reports on transaction activities for management review.
- Facilitated communication between departments to streamline processes.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
- Represented the organization at external events and conferences.
- Ensured the security and confidentiality of sensitive information.
- Negotiated contracts and agreements with vendors and partners.
- Developed and maintained relationships with key clients and stakeholders.
- Facilitated stakeholder meetings to align on strategic initiatives.
- Led training and development programs to enhance team skills and performance.
- Implemented risk management strategies to mitigate potential threats.
- Coordinated cross-departmental projects to achieve company objectives.
- Enforced compliance with regulatory standards and company policies.
Education
High School Diploma -
Volunteer High School
Church Hill, TN05-2011
Skills
- Risk management
- Internal auditing
- Regulatory compliance
- Data analysis
- Policy development
- Customer relationship management
- Project coordination
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Training development
- Remote office availability
- Decision-making
- Analytical and critical thinking
- Time management
- Flexible and adaptable
- Organization
- Excellent communication
- Self-Directed
Timeline
Risk and Control Officer
Citibank
07.2013 - Current
High School Diploma -
Volunteer High School