Ashley Russ
Vance,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Salon manager
Great clips
08.2017 - Current
- Made appointments for high volume salon
- Answered incoming calls and triaged messages
- Provided care for customer complaints
- Organized and maintained storage and supply stock
- Took payment with point-of-sale software for haircuts and did bank deposits
- Kept a running inventory of client’s hair styles and cuts as well as gave haircuts based upon my detailed notes
- Oversaw 5 stylist managing training, schedules, achievement goals and reporting directly to the General manager with sale numbers
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Cosmetologist
Maxx Studio Hair Salon
08.2016 - 08.2017
- Made appointments and delivered quality haircut and color
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Cosmetologist
Famous Hair
01.2016 - 08.2016
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Cosmetologist
Holistic Image Day Spa And Salon
05.2015 - 01.2016
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Sales Associate
Sally Beauty Supply
07.2013 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cosmetologist
Siz-O-Daz
02.2013 - 07.2013
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Cosmetologist
Attitudes Salon
08.2012 - 02.2013
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed loyal following of clients by providing high-quality services.
Education
High School Diploma -
Woodland High School
Dorchester, SC08.2012
Cosmetology License - Cosmetology
Dorchester Career And Technology Center
Dorchester, SC08.2012
Skills
- Scheduling
- Customer Inquiries
- Client Satisfaction
- Stock Maintenance
- Recruitment and Hiring
- Communication Skills
- Customer Loyalty
- Customer Service
- Problem-Solving Skills
- Time Management
- Friendly
- Outgoing
Timeline
Salon manager
Great clips
08.2017 - Current
Cosmetologist
Maxx Studio Hair Salon
08.2016 - 08.2017
Cosmetologist
Famous Hair
01.2016 - 08.2016
Cosmetologist
Holistic Image Day Spa And Salon
05.2015 - 01.2016
Sales Associate
Sally Beauty Supply
07.2013 - 06.2015
Cosmetologist
Siz-O-Daz
02.2013 - 07.2013
Cosmetologist
Attitudes Salon
08.2012 - 02.2013
High School Diploma -
Woodland High School
Cosmetology License - Cosmetology
Dorchester Career And Technology Center