Ashley Russ

Supported Psychiatric Nurse Practitioners by working as medical assistant. These duties include:

• Coordinated and organized appointments for medical staff.

• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Compiled detailed patient summaries.

• Creating patient letters, such as accommodations or other personal letters for providers to review.

• Ensured proper communication by using secure email and healthcare portal.

• Produced and distributed digital copies of laboratory requests to patients.

• Managed virtual visit preparations for patients.

There are also administrative tasks that are completed daily. This includes:

• Ensuring that insurance and medical information are up to date.

• Managing and maintaining Patients Electronic Health Record.

• Uploading documentation from IntakeQ.

I also act as a patient liaison as part of my main job function. This includes:

• Sending communications back and fourth from our call center to the Nurse Practitioners I manage during the day.

• Answering calls from patients in between check ins to help maintain workflow and customer service to patients.

• Checking lab portals and calling medical labs to make sure that all patient tests are uploaded and accounted for in a timely manner.

• Patient communications within the Athena Health Portal.

• Dispatched referrals and communications for patients.

As an addition, other skills include:

• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Kept high average of performance evaluations.

• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
• Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
• Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
• Implemented new processes to increase operational efficiency in the coordination of client services.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about sizing, accessories, and merchandise care.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built relationships with customers to encourage repeat business.

• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
• Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
• Stocked designated items on shelves, end caps and displays.
• Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
• Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
• Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Kept work areas neat, clean and free from debris.
• Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
• Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
• Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
• Collaborated with team members to complete large-scale restocking projects within tight deadlines.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
• Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
• Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.