Ashley Russell
San Antonio,TX
Summary
Client-focused Real Estate professional with 8+ years in the industry offering diverse experience in recruiting, team building, business transition management, office management, customer service and sales. Quickly builds relationships with both new clients and business audiences. Quick-learning with focus on continuous improvement and mastery of new technology. Commended for team building, innovation and creative problem-solving to address business challenges.
Overview
19
19
years of professional experience
Work History
Listing Specialist
Watters International Realty
San Antonio, TX
11.2021 - Current
- Delivered polished and successful sales presentations at 2-5 listing appointments weekly, highlighting company benefits, quality and advantages against competitors.
- Maintained 70% or higher conversion rate.
- Educated clients looking to sell on current market conditions, legal requirements and pricing.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Developed new business and managed new and existing clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Managed scheduled meetings to maintain satisfaction of sellers and facilitate smooth purchases.
Business Transitions Manager
Realogy, The Corcoran Franchise Group
New York, NY
02.2020 - 03.2021
- End to end onboarding support for new affiliates, including assistance with management of tasks; broker training, opening strategy, brand transformation, and continued post-open support/training.
- Ongoing account management and affiliate engagement for onboarded affiliates.
- Regular assessment, analysis and monthly reporting of affiliate’s performance and brand engagement.
- Understanding of each affiliate’s goals for growth, productivity, and profitability and proactively engaging them with appropriate teams to support those goals.
- Wrote and implemented tailored annual plans to support each affiliate’s goals.
- Regularly communicated areas of success, opportunity, and deficiencies with affiliate and brand.
- Tracked KPIs and monitoring for potential signs of operational distress
- Identified opportunities within affiliate’s organization to source and suggest appropriate features or training within value proposition to maximize organizational performance and brand engagement.
- Liaison between affiliates and other departments (marketing/public relations, training, finance, legal, contract admin, compliance, franchise sales, other affiliates).
- Supported affiliates recruiting and growth efforts by coordinating transition and training support for significant agent onboarding (M&A’s, team roll-ins).
- Provided monthly and quarterly comprehensive reports and reviews of each affiliate within my portfolio.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Management and interaction with cross functional teams via project management platform such as Trello.
Recruiting Manager
Keller Williams Realty International, S. Mopac Expressway Ste
Austin, TX
04.2018 - 12.2020
- Recruited and hired 110+ coaches for KW MAPS Coaching programs each year
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Managed recruiting pipeline and cultivated relationships with all candidates.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Recruited top talent to maximize profitability.
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
- Plan and attend all recruiting events.
- Networked using social media and KW marketing team.
- Created monthly reports for CEO and President of KW MAPS Coaching.
- Reported to President of KW MAPS Coaching.
Client Care Manager
Keller Williams Realty International, Coaching, S. Mopac Expressway Ste
Austin, TX
01.2014 - 02.2018
- Hired, trained and developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Cancer Information Specialist
American Cancer Society
Austin, TX
02.2011 - 01.2014
- Provided cancer information, resources, support and excellent customer service to cancer patients and constituents.
- Assisted in hiring process, training, mentoring and support of new specialists.
- Coordinated volunteer transportation program for patients in local treatment.
- Achieved client confidence and protected operations by keeping information confidential.
- Resolved customer problems and complaints.
Customer Service Coordinator
Tiffany & Co, 11601 Century
Austin, TX
02.2007 - 02.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Trained new team members and managed staff schedules.
- Handled customer service escalations and resolved client care issues.
- Processed sales and repair transactions.
Office Manager
Helzberg Diamonds Corporation
North Kansas City, MO
01.2002 - 01.2007
- Office Manager and Assistant to Divisional Vice President and Director of Investigations.
- Assisted in Loss Prevention investigations.
- Prepared monthly reports, investigative summaries, loss reports and documents for CEO and Director.
- Conducted pre-employment testing, screenings and background checks.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Onboarded new employees with training and new hire documentation.
- Awarded #1 Office Manager in my region.
Education
Business Management Program Certificate - Center For Professional Education
University of Texas
Austin, TX2017
High School Diploma - undefined
Raytown South High
2001
Health Careers Studies & Certified Nursing Assistant - undefined
Herndon Career Center for Nursing
2001
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Decision Making
- Team Building
- Leadership
- Organization and Time Management
- Responsible
- Articulate and Persuasive
Timeline
Listing Specialist
Watters International Realty
11.2021 - Current
Business Transitions Manager
Realogy, The Corcoran Franchise Group
02.2020 - 03.2021
Recruiting Manager
Keller Williams Realty International, S. Mopac Expressway Ste
04.2018 - 12.2020
Client Care Manager
Keller Williams Realty International, Coaching, S. Mopac Expressway Ste
01.2014 - 02.2018
Cancer Information Specialist
American Cancer Society
02.2011 - 01.2014
Customer Service Coordinator
Tiffany & Co, 11601 Century
02.2007 - 02.2009
Office Manager
Helzberg Diamonds Corporation
01.2002 - 01.2007
Business Management Program Certificate - Center For Professional Education
University of Texas
High School Diploma - undefined
Raytown South High
Health Careers Studies & Certified Nursing Assistant - undefined
Herndon Career Center for Nursing
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