Ashley S. Jones
Olive Tree Restaurant Group
Mocksville,NC
"Nothing is impossible; the word itself says, "I'm possible.""
— Audrey Hepburn
16
years of professional experience
10
Years of Customer Service Experience
Former Patient Service Coordinator currently in the Medical Coding Program at Forsyth Technical Community College. Pursuing AAPC certification. 3 Years administrative/clerical experience, 11 years customer service/hospitality experience, 3 years as professional caregiver to an Exceptional Child. Organized and dependable candidate successful in managing multiple priorities with a positive attitude. Compassionate and amiable. Frequently acknowledged in past professions as being versatile, thorough, and quickly capable. I go all in to produce the best work possible.
Skills
Patient Access
Compliance
Ethics
Effective Team Player
Self-Starter
Service Recovery
Customer Satisfaction
Type 80 WPM/100% accuracy
Data Entry
Error Identification
Software
- Epic
- Athena
- Powerchart
- Global Patient Registration
- MS Word, Outlook, Powerpoint
- Apple Pages
- Google Workspace
- Adobe Photoshop CS4
- Corel Paintshop Pro
- Numerous POS systems
Certification
Medical Coding Program, Forsyth Technical Community College. 02/2025 present.
Medical Terminology, completed 05/2025.
ICD-10-CM, ICD-10-PCS, CPT, in progress, expected completion 11/2025.
AAPC CPC Certification, expected 12/2025.
Ambulatory & Clinical NPSGs. Insurance Concepts. PCI Compliance. Emory Healthstream, completed 08/2022.
CPR/AED, BLS, First Aid. BBP. American CPR Care Association, issued 07/25/2023, expires 07/25/2025.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
High School Diploma
Work History
Front of House Lead
1 Year 5 Months- Enhanced scheduling efficiency and time management by implementing Homebase software for the restaurant.
- Created the Employee Guidelines for training staff.
- Authorized to handle administrative functions in the Point-of-Sales software such as reports, item pricing, reverse payments, discount application, gift
card issuance, etc. - Train staff in front-of-house procedures, food and beverage knowledge, wine service.
- Follow safety and sanitation policies outlined in Servsafe Guidelines.
- Maintain thorough knowledge of menu/specials to sufficiently answer questions regarding sourcing, ingredients, cooking methods.
- Communicate with executive chef/bartender/owners to relay any instruction, information to front-of-house staff.
- Monitor inventory for front-of-house supplies, fulfill certain stocking needs.
- Carry out complete opening, closing, shift change duties to keep restaurant working effectively, teams ready to meet customer needs.
- Resolve guest complaints to maintain complete customer satisfaction.
Patient Services Coordinator
6 Months- Quickly demonstrated ability to float within clinics- Glenn Family Breast Center, Medical Oncology, Surgical Oncology, Integrative Oncology, Rehab, Pain Management, and Palliative care.
- Displayed proficiency with Epic software, and experience with Athena software, Powerchart, GPR.
- Daily use of MS Word, Outlook, multi-lined telephone system, two-way radio system.
- Followed approved operating procedures to complete administrative functions such as scheduling, registration, copay collection, charge entry- with accuracy, and as outlined in National Patient Safety Goals guidelines.
- Contacted patients to confirm appointments, provided after-visit summaries, and scheduled follow-ups to maintain continuous care.
- Engaged in process improvement with management and coworkers to create productive work flow.
- Consulted with teams of providers, coordinators, and other administrative positions following Emory’s Care Transformation model to produce positive patient encounters.
- Performed upwards of 50 patient check-ins in one shift.
FOH Team Member, Trainer
8 Months- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized POS system to receive and process food and beverage orders, processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies using Servsafe guidelines while handling food and beverages.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Private Nanny
3 YearsRide-share Services
5 MonthsFOH Team Member, Catering , Bartender, Trainer
1 Year 10 Months- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized an intercom system, multi-line telephone, point-of-sales software, card readers, cash register.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Provided counter service to patrons at bar on a first-come, first-served basis.
- Regularly lifted over 50 pounds.
- Promoted business loyalty by fostering customer relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Personal Assistant
3 Months- Hired for short-term position, with goal to create appropriate digital, physical filing of personal and professional documentation, executed this target goal in given time frame.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Connected with executive using Google Workspace (Docs, Drive, Sheets) to share, review, and edit documents.
- Data-entry driven assignments, included creating digital documents, spreadsheets from paper notes, textbooks, speech.
- Facilitated timely delivery of special projects to meet company objectives.
- Transcribed and organized information to assist in preparing presentations and speeches.
Administrative Assistant
2 Years 6 Months- Became first hire for company during their start-up phase.
- Performed research to collect and record music industry data in the metro Atlanta area.
- Interacted with venues, artists, and vendors to receive orders, direct activities, and communicate instructions.
- Facilitated, executed physical promotion in creation and processing of business cards, flyers, clothing orders, stickers, etc.
- Design and management of official website, http://xsentertainmentatl.org (now defunct) utilizing HTML/CSS.
- Drafted contracts including Letters of Sponsorship, Letters of Agreement, NDAs
- Created, managed paper filing system to improve document organization and management.
- Design of company logo and document templates, using Adobe Photoshop CS4, Mac Pages.
- Coordinated domestic travel logistics including flight itineraries, hotel reservations, and car services for executives and clients.