Ashley Saadeh Martinez
Robstown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Head Cashier
The Home Depot
12.2021 - 12.2022
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Processed both cash and card purchases and returns.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
Food Runner
Brewster St Icehouse
01.2021 - 09.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Operated cash register and processed payments from customers.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
FOOD SERVER
Dairy Queen
01.2020 - 01.2021
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Applied Science - Cosmetology
Coastal Bend College
Kingsville, TX05.2024
Liberal Arts And Sciences
Del Mar College
Corpus Christi, TXHIGH SCHOOL DIPLOMA -
Tuloso-Midway High School
05.2021
Skills
- Gel X Nails
- Acrylic nails
- Nail Design
- Manicures
- Massages
- Facials
- Lashes
- Waxing
- Customer Service
- Positive Attitude
- Cleaning and sanitizing
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Multi-tasking skill
- Adaptability and Dependability
Pro Skills
- Creative
- Leader
- Organized
- Excellent written and verbal communication
- Comfort with technology and social media
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Cashier
The Home Depot
12.2021 - 12.2022
Food Runner
Brewster St Icehouse
01.2021 - 09.2021
FOOD SERVER
Dairy Queen
01.2020 - 01.2021
Associate of Applied Science - Cosmetology
Coastal Bend College
Liberal Arts And Sciences
Del Mar College
HIGH SCHOOL DIPLOMA -
Tuloso-Midway High School