Ashley Saari
San Antonio,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized Hygiene Coordinator with in-depth knowledge of dental office operations and patient care. Possess strong skills in scheduling, managing patient records, and coordinating hygiene services. Significant contributions include enhancing operational efficiency while maintaining high standards of cleanliness and safety. Known for being service-oriented with strong communication skills to build patient relationships.
Overview
13
13
years of professional experience
Work History
Hygiene Coordinator
Rivercrest Family Dental
New Braunfels, Texas
06.2024 - 12.2025
- Oversaw scheduling of hygiene appointments to optimize workflow efficiency.
- Answered phones, scheduled appointments, and greeted patients.
- Coordinated patient treatment plans with healthcare providers and insurance companies.
- Managed appointment scheduling to optimize patient flow and reduce wait times.
- Communicated effectively with patients regarding treatment options and financial responsibilities.
- Maintained accurate patient records in compliance with privacy regulations and standards.
- Collaborated with clinical staff to ensure seamless patient transitions between treatments.
- Educated patients about post-treatment care and follow-up appointments.
- Resolved patient inquiries and concerns with empathy and professionalism.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated the delivery of care between various departments within the facility.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Fraud Operations Specialist CFRT
Citibank
San Antonio, TX
09.2023 - 05.2024
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Documented investigative findings in reports.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Customer Service Representative - CitiGold
Citibank
San Antonio, TX
06.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Uphold quality control policies and procedures to increase customer satisfaction.
Personal Banker
Citibank
San Antonio, TX
02.2021 - 05.2023
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Followed operational standards, promoting security, risk management and compliance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted and advised customers on using online and mobile banking systems.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Used product knowledge and abilities to execute consumer loans and other services.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Entered new account information into computers and filed related forms and other documents.
- Maintained customer data confidentiality while inputting information into system.
- Referred customers to appropriate bank personnel to meet financial needs.
Property Manager
Kristalli Real Estate
San Antonio, TX
05.2017 - 01.2021
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Updated tenant and unit information to keep current in housing database.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Drafted and monitored budgets for overall maintenance and operations.
Lead Dental Assistant
Monarch Dental
San Antonio, TX
02.2014 - 05.2017
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Educated patients on treatment procedures and post-procedure home care.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Jewelry Sales Associate
Kay Jewlers
San Antonio, TX
12.2012 - 12.2015
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Exchanged merchandise for customers and accepted returns.
- Bagged or packaged purchases and wrapped gifts.
Lead Cashier
Sports Authority
San Antonio, TX
02.2013 - 04.2015
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new team members in cash register operation, stock procedures and customer services.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Helped with purchases and signed customers up for rewards program.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Education
Real Estate -
Champions School Of Real Estate
San Antonio06.2018
Health Care -
Concord Career College
San Antonio, TX05.2014
High School Diploma -
Ronald Reagan High School
San Antonio, TX05.2012
Skills
- Risk Level Determination
- Telephone and Email Etiquette
- Account Information Review
- Verbal and Written Communication
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Critical Thinking
- Data Management
- Organizational Skills
- Problem Resolution
- Computer Skills
- Conflict Resolution
- Good Work Ethic
- Active Listening
- Microsoft Office
- Proficient in Excel
Timeline
Hygiene Coordinator
Rivercrest Family Dental
06.2024 - 12.2025
Fraud Operations Specialist CFRT
Citibank
09.2023 - 05.2024
Customer Service Representative - CitiGold
Citibank
06.2023 - 08.2023
Personal Banker
Citibank
02.2021 - 05.2023
Property Manager
Kristalli Real Estate
05.2017 - 01.2021
Lead Dental Assistant
Monarch Dental
02.2014 - 05.2017
Lead Cashier
Sports Authority
02.2013 - 04.2015
Jewelry Sales Associate
Kay Jewlers
12.2012 - 12.2015
Real Estate -
Champions School Of Real Estate
Health Care -
Concord Career College
High School Diploma -
Ronald Reagan High School