Ashley Sabo
Chicago,IL
Summary
Dedicated police telecommunications expert with an extensive background in high-volume office environments focused on delivering exceptional office and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office operations, paperwork and project needs.
Overview
14
14
years of professional experience
Work History
Police Communications Operator
Office of Emergency Management and Communications
Chicago , IL
10.2023 - Current
- Receives incoming emergency 9-1-1 calls from persons requesting public safety services or assistance
- Receives incoming calls from 3-1-1 or other city numbers from persons requesting non-emergency public safety assistance
- Solicits descriptive information to determine the nature of requests and the gravity and location of incidents, including the best way to provide service
- Enters incident or service request information using a computer console and forwards to Police Communications Operator II for dispatching
- Forwards requests for fire and emergency medical services to fire dispatch operations
- Determines whether callers have been the victim of a crime or the subject of a non-criminal incident
- Uses the Incident Reporting Guide to determine the proper primary and secondary classification of criminal and non-criminal reports
- Uses the Police Computer Aided Dispatch (PCAD) system to create a computerized event of non-emergency incidents so a Records Division (RD) number can be assigned
- Enters motor vehicle thefts or stolen vehicle parts into Law Enforcement Agencies Data System (LEADS)
- Mails Victim Information Notices (VINs) for all completed reports
- Relays information regarding incidents to citizens, other communications operators, department officials, or other agencies, as required
Switchboard Operator
Ascension
Chicago , IL
04.2022 - Current
- Complete connections between callers, departments and professionals.
- Alert staff of emergency information and general announcements using PA system.
- Answer calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provide answering service and physician paging for patients with medical emergencies.
- Track inquiries and provides assistance for callers seeking information
- Performs additional clerical duties as assigned
Manager
Michaels Sports Lounge
Chicago , IL
04.2012 - 04.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Ensured establishment was following all food control, licensing and safety regulations.
Administrative Assistant
State Farm
Chicago , IL
07.2010 - 08.2012
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Monitored policy changes as well as billing inquires
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
High School Diploma -
De La Salle
Chicago, IL06.2009
Skills
- Call transfers
- Message documentation
- Multi-line phone systems
- Emergency responder skills
- Switchboard operations
- Medical terminology
- Sensitive material handling
- Advanced MS Office Suite knowledge
- Administrative operations
- Knowledge of police procedures
- Incident documentation
Languages
Spanish
Limited
Timeline
Police Communications Operator
Office of Emergency Management and Communications
10.2023 - Current
Switchboard Operator
Ascension
04.2022 - Current
Manager
Michaels Sports Lounge
04.2012 - 04.2022
Administrative Assistant
State Farm
07.2010 - 08.2012
High School Diploma -
De La Salle
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