ASHLEY SADLER
OCEAN SPRINGS,MS
Overview
20
20
years of professional experience
Work History
HOSTESS/SERVER/SHIFT MANAGER
Phoenicia Gourmet
12.2018 - Current
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer care
- Participated in regular team meetings to discuss challenges, share best practices, and brainstorm ideas for improving the overall quality of service provided
- Efficiently took and delivered drink orders, ensuring accuracy and timeliness
- Maintained cleanliness and organization of bar area, restocking supplies as needed
- Collaborated with bartenders to ensure smooth operations during busy shifts
- Adhered to all alcohol serving regulations and policies to promote responsible drinking practices
- Developed strong relationships with regular customers by remembering their preferences and anticipating their needs
- Utilized excellent communication skills when interacting with diverse clientele from various backgrounds
- Demonstrated ability to handle difficult situations calmly such as dealing with intoxicated patrons or resolving conflicts between guests
- Maintained a professional appearance and demeanor at all times representing the establishment in a positive light
COCKTAIL SERVER
Scarlet Pearl Casino
11.2022 - 11.2024
STUDENT - COSMETOLOGY
Day Spa
01.2013 - 12.2013
- Demonstrated expertise in a wide range of hair cutting and styling techniques, including fades, trims, and updos
- Maintained a clean and organized work station, adhering to strict sanitation guidelines
- Collaborated with clients to understand their desired look and provided professional recommendations based on their hair type and face shape
- Utilized various tools such as clippers, scissors, razors, and combs to achieve desired haircuts or styles
COCKTAIL SERVER
IP Casino
01.2010 - 02.2012
- Provided exceptional customer service to patrons in a fast-paced cocktail lounge environment
- Efficiently took and delivered drink orders, ensuring accuracy and timeliness
- Maintained cleanliness and organization of bar area, restocking supplies as needed
- Collaborated with bartenders to ensure smooth operations during busy shifts
- Adhered to all alcohol serving regulations and policies to promote responsible drinking practices
- Developed strong relationships with regular customers by remembering their preferences and anticipating their needs
- Resolved customer complaints or issues promptly and effectively, ensuring high levels of satisfaction
- Utilized excellent communication skills when interacting with diverse clientele from various backgrounds
- Demonstrated ability to handle difficult situations calmly such as dealing with intoxicated patrons or resolving conflicts between guests
- Maintained a professional appearance and demeanor at all times representing the establishment in a positive light
COCKTAIL SERVER, CUSTOMER SERVICE
Beau Rivage Casino
04.2005 - 12.2009
- Provided attentive service to enhance guest satisfaction, boosting repeat visits
- Managed high-volume orders efficiently, improving table turnover rates
- Collaborated with team to ensure seamless service, enhancing overall guest experience
- Resolved customer issues promptly, maintaining a positive atmosphere
- Utilized product knowledge to upsell, increasing beverage sales
- Provided exceptional customer service as a Cocktail Server at Beau Rivage Casino, ensuring guest satisfaction and enhancing overall dining experience
- Consistently met and exceeded sales targets, contributing to increased revenue and customer loyalty in the fast-paced casino environment
- Maintained accurate order records and efficiently managed cash transactions, ensuring seamless service delivery and financial accountability
- Worked closely with kitchen and bar staff to streamline service processes, reducing wait times and improving overall guest satisfaction
- Introduced creative drink recommendations, enhancing guest experience and driving sales of premium beverages in the competitive casino setting
- Optimized beverage service workflow, reducing wait times and boosting customer satisfaction scores in high-volume casino environment
Education
Diploma - Ballet
Ocean Springs High School
Ocean Springs, MS06.2001
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
COCKTAIL SERVER
Scarlet Pearl Casino
11.2022 - 11.2024
HOSTESS/SERVER/SHIFT MANAGER
Phoenicia Gourmet
12.2018 - Current
STUDENT - COSMETOLOGY
Day Spa
01.2013 - 12.2013
COCKTAIL SERVER
IP Casino
01.2010 - 02.2012
COCKTAIL SERVER, CUSTOMER SERVICE
Beau Rivage Casino
04.2005 - 12.2009
Diploma - Ballet
Ocean Springs High School
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