Ashley Saephanh
Sacramento,CA
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Human Resources Analyst
Clutch (California Department of Public Health)
Sacramento, CA
08.2023 - Current
- Manage and facilitate all recruitment packets for State and Contractor positions within 6 departments of the Office of Infectious Disease Preparedness and Response (OIDPR).
- Develop, analyze, and prepare duty statements in conjunction with the hiring supervisors, including development of scoring templates.
- Manage and update recruitments within the Human Resources Center if Infectious Disease (CID) Recruitment Tracker
- Draft internal communications promoting new job postings to all 73 staff members within the OIDPR.
- Manage external communications to facilitate interviews for ID Monitoring & Early Detection, Workforce Training & Disease Intervention, Planning, Preparedness & Evaluation, Guidance & Policy, Finance & Contracts Unit, and Business Operation departments and ensure all required confidentiality forms are completed prior to the interview.
- Assistant hiring managers in creating a scoring template based off information on the duty statements.
- Conducted redaction of identifying information on all applications that successfully passed prescreening and quality control. Ensured 100% accuracy in redacting personal details before forwarding applications to the hiring manager.
- Responsible for onboarding and offboarding of all State and Contractor Recruitments through Microsoft Dynamics.
Business Analyst
Clutch (CA Department of Public Health)
Sacramento, CA
08.2022 - 08.2023
- Successfully reviewed, analyzed, and processed over 100 invoices monthly for payment, compliance, completeness
- Analyze invoices against executed procurements to ensure the scope of work, including all contract deliverables, meets compliance regulations, and is within allowable costs.
- Request proper billing codes from fiscal analysts to ensure appropriate funding is utilized.
- Create and update databases used as a tracking mechanism for invoice processing.
- Review and track budget allocations to ensure encumbrance and expenditures are completed.
- Create and update databases tracking personnel costs and report on hours worked including overtime for cost reimbursement.
- Audit and process travel expense claims.
- Maintain a tracking system for correspondence or other documents that have been forwarded for signature or approval within the Medical and Health Coordination Center finance division.
Assistant Branch Manager
Safe Credit Union
Sacramento, CA
06.2021 - 08.2022
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Recruited new staff members through job postings and conducting interviews.
- Evaluated operational processes regularly in order to identify areas for improvement.
- Planned work schedules to maintain adequate staffing levels.
- Assist in the development and implantation of sales and service programs and campaigns
- Convert strategies into tactical, executable, and obtainable daily actions for branch staff
- Conduct monthly and annual staff performance reviews
- Review and approve attendance reports and timesheets
- Cross-train and encourage team members to reach their full potential
- Perform all weekly, monthly, and quarterly branch audits
- Train new employees, assign and direct work
Branch Supervisor
Safe Credit Union
Sacramento, CA
01.2019 - 06.2021
- Provided guidance and support to branch staff in daily operations.
- Conducted regular staff meetings to discuss customer service issues and set goals.
- Established performance standards, monitored employee productivity, and provided feedback on performance.
- Ensured compliance with banking regulations, laws, and policies.
- Identified areas of improvement for operational efficiency at the branch level.
- Reconciled discrepancies between daily transaction records and general ledger accounts.
- Collaborated with senior management on special projects related to process improvements.
- Managed day-to-day operations such as scheduling shifts for employees and ordering supplies.
- Encouraged employee development through training, coaching and motivational strategies.
- Designed sales and service strategies to improve revenue and retention.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Issued work schedules, duty assignments and deadlines for branch staff.
- Perform all weekly, monthly, and quarterly branch audits
- Interviewed, onboarded, and trained new hires
- Conduct Monthly and annual staff performance reviews
Team Lead
Safe Credit Union
Sacramento, CA
02.2017 - 01.2019
- Conducted weekly meetings with branch staff to review performance and discuss strategies for improvement.
- Facilitated the onboarding of new team members, ensuring they understood their roles and responsibilities.
- Monitored employee productivity and provided feedback on areas of improvement.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed sales reports to identify trends in customer preferences and needs.
- Provided guidance to other team members in resolving complex customer inquiries.
- Prepared monthly performance reviews for all branch employees.
- Implemented strategies to increase efficiency within the branch operations.
- Encouraged teamwork among staff members to ensure that tasks were completed accurately and efficiently.
- Identified opportunities for process improvement within the branch operations.
- Coordinated special events to promote products or services offered at the branch location.
- Performed regular audits of teller transactions to verify accuracy of cash balances.
- Investigated discrepancies related to customer accounts or transactions.
- Develop and maintain long term relationship with Credit Union members
- Funded, dispersed, and performed self-audits of consumer loans.
- Led in the balancing and auditing of all negotiable and dual custody facilities
Senior Branch Relationship Officer
Safe Credit Union
Sacramento, CA
01.2015 - 02.2017
- Assessed customers' financial needs, analyzed credit data, and evaluated loan applications.
- Established new accounts in accordance with bank regulations and requirements.
- Maintained an up-to-date understanding of changes in banking laws and regulations as they relate to consumer lending practices.
- Coached employees on best practices for building relationships with customers through superior customer service.
- Analyzed existing client portfolios to identify opportunities for cross-selling products or services.
- Performed regular reviews of customer accounts for accuracy and completeness.
- Implemented effective training programs for new employees regarding banking products and services.
- Established strong client relationships to drive business development.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Investigated financial resources and creditworthiness.
- Provided superior customer service and built relationship with members
- Identifying members’ needs and offering products to meet those needs
- Referring members to internal business partners
- Maintaining a cash drawer and performing transaction with accuracy
- Performing daily audits on branch operations
- Performing audits on work completed by peers
- Participate in personal self-development career pathing assessments
Customer Service Team Leader
Raley's
Elk Grove, CA
07.2006 - 01.2015
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Conducted performance reviews for customer service staff on a regular basis.
- Coordinated training sessions for new customer service personnel.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Maintained up-to-date knowledge about product information and pricing details.
- Assessed staffing needs based on call volume or other factors impacting workloads.
- Encouraged team members to provide feedback on how they can better serve customers' needs.
- Motivated teams by recognizing and rewarding excellence.
- Supported associates career development by discussing potential for growth within company.
- Served as customer services team lead
- Provide positive customer service experience
- Relied on to back up the merchandise manager (building displays)
- Processed negotiable items such as money orders, money grams, lotto tickets, etc.
- Cash and check handling
- Responsible for maintaining and balancing a cash drawer
- Provide overrides and exception approvals to staff
Skills
- People Management
- Enhancing Operational Efficiency
- Collaborative and Cooperative Team Player
- Emotional Intelligence
- Written and Verbal Communication
- Employee Development
- Coaching Mentoring
- Attention to Detail
- Auditing
- Training
Timeline
Human Resources Analyst
Clutch (California Department of Public Health)
08.2023 - Current
Business Analyst
Clutch (CA Department of Public Health)
08.2022 - 08.2023
Assistant Branch Manager
Safe Credit Union
06.2021 - 08.2022
Branch Supervisor
Safe Credit Union
01.2019 - 06.2021
Team Lead
Safe Credit Union
02.2017 - 01.2019
Senior Branch Relationship Officer
Safe Credit Union
01.2015 - 02.2017
Customer Service Team Leader
Raley's
07.2006 - 01.2015
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