Summary
Overview
Work History
Education
Skills
Awards
References
Workplacetraits
Timeline
Generic

Ashley Sailer

Mount Sterling,KY

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Server / Bartender

Cattlemans Roadhouse
11.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Master Cosmetologist

Design Clips
10.2020 - 07.2022
  • Hair stylist, Nail Tech, Waxing, Up-Do's, Formals, Facials, Extensions, Massage Therapy, Color, Lightner, Perms, & Cuts

Emergency Phone Operator

Carolyn's Communications
01.2019 - 07.2020
  • Taking high volume inbound calls in a face paced environment
  • Appropriately expediting outbound calls to proper emergency hospital/surgeon/doctor/nurse
  • Customer service, hospitality, understanding, & empathy to each situation

Special Services (Lead)

The Home Depot
07.2016 - 12.2018
  • Building relationships and providing service to others, showing integrity & high self-control to daily stressors, driven to provide outstanding service, store appearance, & in-stock position
  • Managing & coordinating service desk associates, time management, monitoring & assessing the performance of people & processes to make improvement
  • Maintaining several reports, i.e
  • (accountability, special orders on-hand, SS/POS discrepancy, & Book & Physical report

Education

Master's in Cosmetology -

Georgia Career Institute
01.2021

High School Diploma -

Heritage High School
Conyers, GA
01.2010

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Professional Appearance
  • Hospitality service expertise
  • Problem-Solving
  • Time Management
  • Call Center Management
  • Customer Relations
  • Handling Escalations
  • MS Office
  • Leading Team Meetings
  • Positive and Constructive Feedback
  • Training and mentoring
  • Records Management
  • Work Prioritization
  • Quality Assurance
  • Issue Resolution
  • Organizational Skills
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Phone and Email Etiquette

Awards

  • 13 Homer Awards (The Home Depot) in 17 months, making me "Platinum Level"
  • Taking Care of Our People
  • Respect For All People
  • Doing The Right Thing (x2)
  • Building Strong Relationships (x2)
  • Giving Back
  • Excellent Customer Service (x3)
  • Creating Shareholder Value
  • Entrepreneurial Spirit (x2)

References

  • Jackie Holcombe, Known 10+ Years (Professional Reference), (770)630-3209, Covington, GA, 30014, Hair Client
  • Renee Crouch, Known 2 Years, (Professional Reference), (xxx)xxx-xxxx, Mount Sterling, KY, 40353, Manager at Cattleman's
  • Staci Stinnett, Known 6 Years (Professional Reference), (678)446-9267, Covington, GA, 30014, Supervisor at The Home Depot

Workplacetraits

In the comments section of a performance review, an old supervisor once noted, "Dependable, ambitious, assertive, enthusiastic, confident & optimistic." Those words I will remember forever. I take great integrity in my work ethic. I've also been told I'm persuasive, motivational, and quick to learn new things. I like influencing others, being in charge, or being part of a team. Taking risks and competing do not slow me down; that's when I shine

Timeline

Server / Bartender

Cattlemans Roadhouse
11.2022 - Current

Master Cosmetologist

Design Clips
10.2020 - 07.2022

Emergency Phone Operator

Carolyn's Communications
01.2019 - 07.2020

Special Services (Lead)

The Home Depot
07.2016 - 12.2018

High School Diploma -

Heritage High School

Master's in Cosmetology -

Georgia Career Institute

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Ashley Sailer