Ashley Sainsbury
Wakefield
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Elderly Caregiver
Curtis Quality Care
Wolfeboro, NH
01.2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and recorded vital signs to maintain health standards.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided companionship, enhancing emotional well-being for elderly clients.
- Managed household tasks including meal preparation, cleaning, and laundry for a safe living environment.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
Dog Walker
Self-employeed
Wakefield, NH
08.2025 - Current
- Managed daily dog walking schedules, ensuring timely and safe outings for multiple clients.
- Developed strong relationships with dogs, enhancing their comfort and obedience during walks.
- Monitored canine behavior and health, reporting any concerns to pet owners promptly.
- Implemented efficient routes to optimize walking time and maintain client satisfaction.
- Maintained accurate records of walks, client preferences, and special requirements for pets.
- Enhanced service offerings by providing additional care options, including feeding and playtime.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Monitored animal behavior to keep owners informed on progress and any issues.
Front Desk Agent
Fox Ridge Resort
North Conway, NH
10.2021 - 10.2024
- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated bookings and maintained accurate reservation records using property management systems.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Monitored lobby operations to maintain cleanliness and organization, enhancing overall guest satisfaction.
- Implemented improvements in front desk workflows to increase efficiency during peak hours.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Handled cash transactions accurately, maintaining financial integrity of front desk operations.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Education
High School Diploma -
Kingswood Regional High School
Wolfeboro, NH06-2014
High School Diploma -
Kingswood Regional High School
Wolfeboro, NH06-2014
Skills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Time management
- Relationship building
- Activities of daily living
- Clear communication
- Housekeeping
- Basic housekeeping
- Housekeeping duties
- Customer service
- Patient care
- First aid and safety
- Social interaction
- Client documentation
- Infection control
- Patient companionship
- Workload management
- Incontinence care
- Data confidentiality
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Reservation systems
- Front desk management
- Microsoft office
- Front office support
- Administrative support
- POS systems
- Room assignments
- Documentation
- Registration
- Registration processing
- Reservations
- Office management
- Word processing
- Bookkeeping
- Computer skills
- Problem-solving
- Data entry
- Teamwork and collaboration
- Office organization
- Payment processing
Languages
English
Full Professional
Timeline
Elderly Caregiver
Curtis Quality Care
01.2026 - Current
Dog Walker
Self-employeed
08.2025 - Current
Front Desk Agent
Fox Ridge Resort
10.2021 - 10.2024
High School Diploma -
Kingswood Regional High School
High School Diploma -
Kingswood Regional High School