Ashley Sanchez

• Managed the setup and operations of the company's pop-up at Rockefeller Center, overseeing the entire process from load-in to load-out. Recruited and developed a team of 10, ensuring efficient and effective operations.
• Led the development of Standard Operating Procedures (SOPs) and contributing to the visual setup of the bar and retail space, ensuring a cohesive and inviting environment.
• Oversaw training and onboarding process for all newly hired employees within The Alchemist's Kitchen x Hero Entertainment Partnership.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Cross-trained existing employees to maximize team agility and performance.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Represented company and promoted products at conferences and industry events.
• Facilitated business by implementing practical networking techniques.
• Promoted to oversee both the partnership location at Rockefeller Center and the flagship store, taking on expanded responsibilities to ensure seamless operations, consistent branding, and exceptional customer experiences across both locations.

Directed business operations for the owner, overseeing customer service, inquiries, order confirmations, and feedback across multiple channels including phone, email, marketing, and social media. Enhanced website functionality and expanded online presence through strategic partnerships with third-party platforms, driving traffic for events and dining. Led revenue-generating initiatives while managing venue operations and talent. Supervised weekend show and dining logistics, including event setup, stage arrangements, and lighting/audio needs. Provided personalized guest service, managed reservations, and collaborated with the owner and kitchen to refine menus and cocktails. Assisted bar staff and served as an event bartender when needed. Held weekly meetings to streamline operations, boost employee performance, and maintain the operational excellence of a 30-year-old brand.

Implemented the first virtual group fitness classes for the residents of Stuytown, Peter Cooper Village, Kips Bay Court, and Parker Towers, during the Covid-19 lock down. A fitness initiative which catered to over 30,000 residents and employees of Beam Living. Assisted the General Manager in meeting the needs of the community, the business, and the team. Took ownership of the fitness department, assisted in managing the fitness staff, group exercise instructors, personal trainers plus Membership & Personal Training revenue. Provided immaculate customer service to all members, residents and staff team. Contributed a positive and exciting work culture to the team, the member experience, and the club to create a better community.

Managed Amenity Spaces, staff, and inventory to ensure flawless operations. Fostered close collaboration with the Property Manager, Board of Directors, and Social Committee to ensure programs and activities resonated with the property's overarching goals, values, and budgetary considerations. Functioned as a pivotal liaison between management and residents, facilitating effective communication and understanding. Collaborated closely with the Creative Team to meticulously plan and execute events, ensuring they met and exceeded expectations. Provided invaluable insight and guidance on brand offerings such as personal training, spa packages, and leisure activities, aiming to elevate the overall resident experience.