Ashley Sanchez
Chicago,IL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Champs Sports
08.2020 - Current
- Led daily operations to enhance customer service and drive sales performance.
- Trained and mentored new staff on product knowledge and customer engagement techniques.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and inform merchandise planning decisions.
- Developed training materials that improved onboarding experience for new hires.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
ITW David Speer Academy
Chicago, ILSkills
- Customer service
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Retail operations
Languages
Spanish
English
Timeline
Assistant Manager
Champs Sports
08.2020 - Current
ITW David Speer Academy
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