Ashley Sanderl
Elmira,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Manager/Bartender/Server
Mizumi/Luca
2022.05 - 2024.02
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Restaurant Manager
Watkins Glen Harbor Hotel
2012.10 - 2021.10
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Manager/Server
Aladdin's Natural Eatery
1998.05 - 2012.10
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - Criminal Justice
SUNY Brockport
Brockport, NY01.2002
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Negotiation
- Customer Service
- Decision-Making
- Problem Resolution
- Hiring and Training
Timeline
Manager/Bartender/Server
Mizumi/Luca
2022.05 - 2024.02
Restaurant Manager
Watkins Glen Harbor Hotel
2012.10 - 2021.10
Manager/Server
Aladdin's Natural Eatery
1998.05 - 2012.10
Bachelor of Science - Criminal Justice
SUNY Brockport