Summary
Overview
Work History
Education
Skills
Software
Timeline
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Ashley Sanders

Victorville,CA

Summary

Adept at optical measurements and delivering exceptional customer service, I enhanced patient satisfaction and streamlined order accuracy at Walmart VisionCenter. My expertise in prescription interpretation and insurance verification, coupled with a proven track record in improving efficiency, positions me as a valuable asset to any team.

Overview

13
13
years of professional experience

Work History

Optician

Walmart VisionCenter
10.2022 - 11.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.

Bakery Clerk

Brookshire Grocery Company
08.2020 - 01.2022
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.

Hospitality Aide

Pittsburg Nursing Center
08.2019 - 08.2020
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
  • Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
  • Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
  • Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
  • Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Quality Assurance Inspector

Pilgrims Pride JBS
10.2018 - 02.2020
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Communicated with production team members about quality issues.
  • Used calipers and micrometer measuring instruments.
  • Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
  • Kept detailed records of quality and imperfect products.
  • Identified where product issues were coming from and rectified issues.
  • Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
  • Removed imperfect products from shipment line.
  • Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
  • Weighed products prior to shipment to confirm accuracy.
  • Provided feedback to production team regarding product quality.
  • Trained other workers in inspection and testing procedures.
  • Sampled products to verify compliance with standards
  • Assisted in developing inspection and testing protocols.

Auditor

Pilgrims Pride JBS
08.2017 - 02.2018
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

Donor Processor

Interstate Blood Bank
03.2011 - 08.2013
  • Participated in regular staff meetings to discuss donor issues, share ideas for improvement, and maintain open lines of communication amongst team members.
  • Provided exceptional customer service, addressing any concerns or questions from donors in a professional manner.
  • Assisted in marketing efforts to attract new donors, expanding the pool of potential life-saving contributions.
  • Determined donor suitability through screening tests, hematocrit and vital signs.
  • Conducted thorough pre-donation screenings to ensure donor eligibility and maintain safety standards.

Education

No Degree - Nursing Assistant

North East Texas Community College
Mount Pleasant, TX
10-2019

Associate of Applied Science - Medical Assisting

Vatterott College
St Louis, MO
06-2009

High School Diploma -

McCluer Senior High School
Florissant, MO
05-2006

Skills

  • Customer service
  • Optical measurements
  • Insurance verification
  • Computer skills
  • Repairing glasses
  • Optical dispensing
  • Retail sales
  • Optical orders
  • Frame selection
  • Progressive lenses expertise
  • Order preparation
  • Optical terminology
  • Prescription interpretation

Software

Spreedsheets

Social media

Microsoft office

Excel

Timeline

Optician

Walmart VisionCenter
10.2022 - 11.2023

Bakery Clerk

Brookshire Grocery Company
08.2020 - 01.2022

Hospitality Aide

Pittsburg Nursing Center
08.2019 - 08.2020

Quality Assurance Inspector

Pilgrims Pride JBS
10.2018 - 02.2020

Auditor

Pilgrims Pride JBS
08.2017 - 02.2018

Donor Processor

Interstate Blood Bank
03.2011 - 08.2013

No Degree - Nursing Assistant

North East Texas Community College

Associate of Applied Science - Medical Assisting

Vatterott College

High School Diploma -

McCluer Senior High School

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Ashley Sanders