Ashley Sanders
Goodyear,AZ
Summary
Experienced customer service representative with nearly 7 years of experience. Seeking a position where I can maximize my 7 years of problem solving, improvement of customer satisfaction, program development, training experience, and drive for operational improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Adecco - Bank of America
11.2020 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
Supervisor/Associate Advisor
Amazon Services LLC
02.2020 - 06.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Senior Microsite Associate
Amazon Services LLC
11.2016 - 02.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Reservations Agent
US Airways/American Airlines
12.2015 - 11.2016
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
Front Desk Representative
United Recovery Systems
01.2013 - 12.2015
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
Education
No Degree -
Grand Canyon University
Phoenix, AZ08.2013
High School Diploma -
South Pointe High School
Phoenix, AZ05.2012
Skills
- Type 40 WPM
- Basic technical support troubleshooting skills
- Computer proficient
- Customer obsessed
- Experience with most Microsoft programs
- Professional phone and email presence
- Detail oriented
- Team player
Certification
- Lean Six Sigma Training, 2017
- Certified Specialty Mentor Training, 2019
- Regional Andon Support and POC Training, 2019
- Leadership Institute Training, 2019
Timeline
Fraud Analyst
Adecco - Bank of America
11.2020 - Current
Supervisor/Associate Advisor
Amazon Services LLC
02.2020 - 06.2020
Senior Microsite Associate
Amazon Services LLC
11.2016 - 02.2020
Reservations Agent
US Airways/American Airlines
12.2015 - 11.2016
Front Desk Representative
United Recovery Systems
01.2013 - 12.2015
High School Diploma -
South Pointe High School
No Degree -
Grand Canyon University
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