Ashley Sandlin
Los Fresnos,TX
Summary
Accomplished Assistant Store Manager at Circle K, adept in customer service and team leadership, significantly raised customer satisfaction rates through strategic problem-solving and performance improvement. Expert in managing operations and fostering team collaboration, demonstrated by enhancing store efficiency and sales. Skilled in time management and customer engagement, committed to achieving excellence in retail environments.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Circle K
09.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Carhop Server
Stars Drive Inn
04.2019 - 07.2022
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
Assistant Manager
Stars Drive-In
04.2019 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Los Fresnos Highschool
Los Fresnos, TXSkills
- Problem-Solving
- Customer Service
- Customer experience
- Time Management
- Goals and performance
- Flexible Schedule
Timeline
Assistant Store Manager
Circle K
09.2023 - Current
Carhop Server
Stars Drive Inn
04.2019 - 07.2022
Assistant Manager
Stars Drive-In
04.2019 - 07.2022
High School Diploma -
Los Fresnos Highschool