ASHLEY SANTIAGO PALMA
Tolleson
Summary
As a self-motivated, confident and well organized individual, I believe I can bring results and improvement wherever it is I go. I am strong minded and willing to do all necessary to uphold standards and achieve daily tasks. I am attentive and enjoy the hard work thrown my way for a challenge. I like to lead the example anywhere and always feel there is room for improvement and like to hear the inputs of others to reach my full potential!
Overview
11
11
years of professional experience
Work History
Amazon Driver
shelby Carter
phoenix
07.2025 - Current
- Operated vehicles efficiently while adhering to all safety regulations and company policies.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and maintenance.
- Utilized GPS and maps for effective route planning, reducing travel time and fuel consumption.
- Handled loading and unloading of goods, ensuring careful handling to prevent damage.
- Monitored traffic conditions to adjust routes and maintain timely deliveries.
- Assisted in training new drivers on company policies and safe driving techniques.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed pre-trip inspection checks and reported problems to supervisor.
Cook/ Shift lead Manager
Office lunch Express
01.2015 - Current
- I started to be more involved, as I progressed in my skills from cash handling, to my customer services to even helping in the kitchen.
- Managed time effectively when preparing large orders for catering events or special occasions.
- Office lunch express catering is a lunch truck that sells food to workers of corporate companies. This company in particular is a family run business handled by my parents.
Production Technician
Joe McMahon
Tolleson
01.2025 - 06.2025
- Operated and monitored production machinery to ensure efficiency and quality standards were met.
- Performed quality checks on products to verify specifications and reduce waste.
- Assisted in troubleshooting mechanical issues during production runs to minimize downtime.
- Manually built pallets of merchandise when machines were down.
Warehouse Supervisor
Hudson Sky Harbor Company
Phoenix
10.2023 - 12.2024
- Supervised team members engaged in receiving, stocking, shipping activities.
- Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions.
- Guided loading and unloading of goods, maintaining safety standards at all times.
- Time managed to ensure all task were completed quickly.
- Planned layout of warehouse to achieve optimum space for product.
- Trained new warehouse personnel in proper storage techniques and safety procedures.
- Motivated, trained and coached employees, encouraging optimum performance and engagement.
- Ensured all staff felt a safe, positive, healthy environment.
- Resolved issues related to employee disputes or grievances in a timely manner.
- Implemented systems to track incoming shipments, outgoing orders, damaged items, returns.
- Monitored and reported on daily productivity performance metrics.
- Built relationships with vendors, leading to expanded product offerings and cost savings.
- Set the example and held all to a standard.
Warehouse Driver
Hudson Sky Harbor Company
Phoenix
09.2023 - 10.2023
- Followed strict security protocols while handling sensitive documents or information related to cargo shipments.
- Exhibited exceptional customer service skills when interacting with customers on-site during delivery process.
- Inspected cargo for accuracy prior to leaving warehouse location.
- Stacked, wrapped and loaded into Box trucks.
- Lift gate experienced.
- Demonstrated strong organizational skills, managing multiple packages and orders for delivery.
- Worked effectively with Co workers in order to complete task quickly.
- Performed regular vehicle maintenance checks, such as checking oil levels and tire pressure, to maintain safety standards.
- Transported materials and equipment to production work stations.
Warehouse worker
Hudson Sky Harbor Company
Phoenix
07.2022 - 08.2023
- Operated manual pallet jack to move products throughout warehouse.
- Packed orders in accordance with customer specifications.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Assisted with stocking shelves and organizing warehouse.
- Assembled and disassembled pallets of merchandise for storage.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Operated manual or electric powered lift truck and forklift safely to move, locate, relocate, stack, load, unload, pick and count merchandise.
- Loaded and unloaded freight with a forklift in a safe and efficient manner.
- Completed physical inventories and cycle counts following correct procedures.
- Monitored incoming and outgoing shipments for accuracy.
- Utilized computer to record data regarding received and counted stock items.
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
Cook
Sonic
08.2021 - 08.2022
- As a cook who worked in the back, It was a top priority to get orders out in under 2 minutes.
- I worked long shifts with no breaks and I was able to manage working those shifts, knowingly it would prepare me for something bigger later on.
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Washed and sanitized hands throughout shift, promoting food safety and health requirements.
- Stored and rotated food products properly, maintaining freshness.
- Provided excellent customer service by responding promptly to inquiries from guests or other departments.
Warehouse worker
Amazon
01.2022 - 05.2022
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Packed orders in accordance with customer specifications.
- Assisted other departments when needed to complete tasks in a timely fashion.
- Utilized barcode scanning technology to track product movement throughout the warehouse.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Checked products for accuracy against paperwork, damage, or signs of infestation.
Financial Representative
State Farm
08.2021 - 01.2022
- At State Farm I was really able to expand my abilities in being able to assist bilingual customers.
- Although my time there was short, I was able to pick up good qualities from being able to solve any problem thrown at me, to helping angry customers and leaving with smiles.
- It definitely gave me the confidence to try different roles and be able to take my qualities elsewhere.
- Demonstrated proficiency in financial analysis software programs such as Microsoft Excel.
- Maintained accurate records of all customer accounts in accordance with company policies.
- Managed multiple accounts simultaneously while ensuring timely completion of tasks.
- Utilized strong interpersonal skills to build rapport and trust with clients while delivering excellent customer service.
Education
High School Diploma -
Tolleson Union High School
Skills
- Bilingual
- Fast worker
- Self-motivated
- Attentive
- Professional attitude
- Responsible
- Respectful
- Critical thinker
- Team worker
- Organized
- Creative
- Safe
- Confident
- Leader
- Adaptability
- Strong
- Pallet jack experience (Manual/Electric)
- Fork lift experience
- Attention to detail
- Decision-making
- Goal oriented
- Strategic planning
Languages
- Spanish
- Bilingual
Leadership Experience
Being a leader is always a strong and hard quality to fill. It shows other coworkers how to meet those standards and to motivate one another. Having good leadership skills opens opportunities for both myself and the company. I strive to be able to lead my team and I to success and to make sure we get things done the right way.
Timeline
Amazon Driver
shelby Carter
07.2025 - Current
Production Technician
Joe McMahon
01.2025 - 06.2025
Warehouse Supervisor
Hudson Sky Harbor Company
10.2023 - 12.2024
Warehouse Driver
Hudson Sky Harbor Company
09.2023 - 10.2023
Warehouse worker
Hudson Sky Harbor Company
07.2022 - 08.2023
Warehouse worker
Amazon
01.2022 - 05.2022
Cook
Sonic
08.2021 - 08.2022
Financial Representative
State Farm
08.2021 - 01.2022
Cook/ Shift lead Manager
Office lunch Express
01.2015 - Current
High School Diploma -
Tolleson Union High School