Ashley Santone
Menifee,CA
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and motivated individual passionate about customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Secretary
Hemet Valley Global
09.2021 - 01.2022
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained patient confidentiality in line with HIPAA regulations
Executive Assistant
AAA TREE SERVICE
12.2020 - 03.2021
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
Temecula
Performance Inc
03.2019 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Server/Bartender
Villa Royale
09.2018 - 03.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
Spa Supervisor
Morongo Casino, Resort & Spa
02.2012 - 04.2017
- Maintain spa, booking Appointments, inventory cleaning rooms cross trained in all departments
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Led spa tours for new members to familiarize guests with services provided.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Recorded product sales into spa's weekly income report.
Spa Attendant House Keeper
Morongo Casino, Resort & Spa
01.2010 - 09.2012
- Cleaned and maintained spa, helped customers with anything needed, cleaned showers & toilets Took dirty laundry to house keeping
- Part time employee as well as massage therapist
- Provided 30 guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges
Receptionist
Marriott International, Inc.
04.2011 - 12.2011
- Answer phones, book hotel reservations, clean and maintain front desk, take potential owners on tour of property.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
High school -
Yucca Valley High School
Yucca Valley, CA06.2010
Phlebotomy -
AUMT
Temecula, CA02.2018
Skills
- Restaurant Server
- Food handling
- POS
- Bartending
- Receptionist
- Customer Service Skills
- Management
- Outlook
- Organizational Skills
- Inventory
- Microsoft
- Supervising experience
- Payroll
- Multi-line phone system
- Accounts payable
- Medical Records
- Document management
- Office Management
- Telephone Reception
Certification
- Phlebotomy
- Food Handler
- Licensed Massage Therapist
- QuickBooks
- CPR/BLS
Timeline
Unit Secretary
Hemet Valley Global
09.2021 - 01.2022
Executive Assistant
AAA TREE SERVICE
12.2020 - 03.2021
Temecula
Performance Inc
03.2019 - 03.2020
Server/Bartender
Villa Royale
09.2018 - 03.2019
Spa Supervisor
Morongo Casino, Resort & Spa
02.2012 - 04.2017
Receptionist
Marriott International, Inc.
04.2011 - 12.2011
Spa Attendant House Keeper
Morongo Casino, Resort & Spa
01.2010 - 09.2012
High school -
Yucca Valley High School
Phlebotomy -
AUMT