Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Ashley Santoro

Irwin,PA

Summary

A highly driven leader with over six years of experience in management. Aiming to utilize my strong detail-oriented skills, customer knowledge, and career-focused to achieve goals. I flourish in a high-pressure, deadline-driven environment with a variety of challenges given to me. Dynamic Client Relationship Manager with six years' experience in sales and service roles for Retail and Healthcare staffing organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications.

Overview

7
7
years of professional experience

Work History

Client Relationship Manager

Prolink Staffing Services
02.2022 - 08.2024
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.

Assistant Store Manager

American Eagle Outfitters & Aerie
04.2021 - 02.2022
  • Assistant Store Manager- American Eagle and Aerie
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Plan and forecast weekly store focuses and goals
  • Exceed my KPI performance metrics by working through guest engagement and company values
  • Work closely with the leadership team on talent development for our Brand Ambassadors
  • Built culture around guest experience, selling model training, and leadership behaviors
  • Conducted monthly corporate visits with upper management

Selling Manager

American Eagle Outfitters, Inc
05.2019 - 04.2021
  • Exceeded my KPI performance goals by working through guest engagement
  • Focused on BA behaviors through their shift to achieve sales
  • Created weekly focus goals with BAs during pre and post parties
  • Worked closely with the leadership team on talent development for our Brand Ambassadors
  • Re-orchestrated the store loyalty program through consistent coaching and creative store specific contest
  • Ran all stylist, selling model, and jean domination training
  • Analyzed key performance indicators to identify areas of opportunity for improvement within the business processes or sales strategy.
  • Spearheaded promotional events and campaigns to increase brand visibility, attract new customers, and drive sales growth.

Staffing Supervisor

American Eagle Outfitters
10.2018 - 05.2019
  • Created weekly schedules
  • Coordinated and Conducted all new hire orientations for new Brand Ambassadors
  • Trained Brand Ambassadors on the selling model, jean domination, and stylist
  • Drive sales through KPIs and Brand Ambassador training

Staffing Supervisor

American Eagle Outfitters
05.2018 - 10.2018
  • Created weekly schedules
  • Organized orientations for new Brand Ambassadors
  • Trained Brand Ambassadors throughout their shifts
  • Drove sales through KPIs and training
  • Evaluated the effectiveness of existing recruiting channels regularly, adjusting strategies as needed to maximize results.
  • Reduced time spent on administrative tasks through the implementation of efficient systems and procedures.

Marketing Specialist

Cronimet Corporations
01.2018 - 05.2018
  • Assisted in opening of the West Coast office
  • Created weekly focus plans to ensure business processes were running successfully
  • Organized all selling and trading of material
  • Trained employees throughout their shifts to ensure company values
  • Developed new training and operation tools
  • Conducted all onsite training and processes

Education

Bachelor of Science - Merchandising, Marketing

Youngstown State University
12.2017

Skills

  • Business growth strategies
  • Relationship building and management
  • Customer Engagement
  • Client Needs Assessment
  • Up-selling and cross-selling techniques
  • Account Management

Volunteer Experience

  • Delta Zeta National Sorority, Philanthropy Advisor, 09/21, Current, Work closely to plan and organize events to raise money for hearing and speech, Plan weekly meetings with local philanthropy to arrange monthly missions, Volunteered over 500 hours with organization helping with the hearing impaired, children with chronic illness, and maintaining values of standards of the sorority
  • Be My Eyes, Sighted Volunteer, 06/20, Current, Assist blind and visually impaired people to recognize objects and cope with everyday situations via photos and videos through the app, Supported over 25 users around the world to help guide and make their days more accessible, Help to allow blind and low-vision people live a more independent lifestyle

Timeline

Client Relationship Manager

Prolink Staffing Services
02.2022 - 08.2024

Assistant Store Manager

American Eagle Outfitters & Aerie
04.2021 - 02.2022

Selling Manager

American Eagle Outfitters, Inc
05.2019 - 04.2021

Staffing Supervisor

American Eagle Outfitters
10.2018 - 05.2019

Staffing Supervisor

American Eagle Outfitters
05.2018 - 10.2018

Marketing Specialist

Cronimet Corporations
01.2018 - 05.2018

Bachelor of Science - Merchandising, Marketing

Youngstown State University
Ashley Santoro