Ashley Santos Matta
Fajardo,PR
Summary
Reliable, detail-oriented and bilingual professional with experience in quality control, logistics and Spanish interpretation. Strong background in communication skills, attention to detail and providing excellent service in fast - paced environments. Adaptable, responsible, and eager to contribute to a positive team atmosphere.
Overview
8
8
years of professional experience
Work History
Quality Control Team Leader
A & D Foods, Inc
Duluth, GA
03.2021 - 11.2024
- Analyzed product defects and initiated corrective actions to reduce non-conformance rates.
- Developed and implemented quality assurance protocols to enhance product consistency.
- Trained and mentored team members on best practices in quality control procedures.
Spanish Interpreter
Department of Family and Children Services
Lawrenceville, GA
06.2018 - 01.2021
- Assisted in real-time translation during meetings, interviews and phone calls to facilitate communication.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
Cashier
Petsmart
Fajardo, PR
08.2016 - 12.2017
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Education
Bachelor of Science - Psychology
Universidad Interamericana De Puerto Rico
Fajardo, PR05-2018
Skills
- Quality control and order verification
- Spanish - English interpretation
- Confidentiality & professionalism
- Time management
- Documentation & paperwork handling
Timeline
Quality Control Team Leader
A & D Foods, Inc
03.2021 - 11.2024
Spanish Interpreter
Department of Family and Children Services
06.2018 - 01.2021
Cashier
Petsmart
08.2016 - 12.2017
Bachelor of Science - Psychology
Universidad Interamericana De Puerto Rico