Ashley Savage
Warren,AR
Summary
Experienced Registered Medical Assistant with demonstrated abilities in evaluating patients to maximize effectiveness of healthcare team. Capable of conducting x-rays and lab procedures to help assess patients. Proficient in monitoring vitals, documenting changes and a wide range of clinical procedures. Front Office experience including checking in patients, scheduling appointments, posting payments and verifying insurance information. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Receptionist and Optical Assistant
Hall Eyecare Associates
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
- Calibrated equipment regularly to ensure accurate test results during eye examinations.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Lead Consultant
Scentsy
05.2014 - 06.2024
- Greeted customers at events, responded to inquiries, helped with purchase decisions, and provides exceptional customer service
- Sold a variety of Scentsy products to a diverse client base
- Developed product specification knowledge for maximized customer assistance
- Responded to customer inquiries quickly via phone, email, text, Facebook messenger or in-person.
- Hosted in-home parties as well as Facebook parties.
- Advertised products on Facebook and my personal website.
- Kept product inventory stocked and organized.
- Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
Medical Assistant Front and Back Office
Mainline Health Systems Warren
01.2020 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant/Front and Back Office/Lab/X-Ray Tech
Baptist Health Family Clinic Warren
03.2008 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Enhanced patient care by efficiently performing routine tests and measurements.
Registered Medical Assistant/Phlebotomist/X-Ray Tech
Baptist Health Family Clinic- England
08.2003 - 03.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
- Maintained high-quality images by performing routine equipment maintenance and troubleshooting issues promptly.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Registered Medical Assistant/Phlebotomist/X-Ray Tech
11.2000 - 08.2003
Registered Medical Assistant/Phlebotomist
Baptist Health Family Clinic England
05.1999 - 11.2000
Education
Medical Assistant/Phlebotomy -
Eastern College of Health Vocations
Little Rock, AR05.1999
High School Diploma -
England High School
England, AR05.1997
Skills
- Health Care Plus
- Filing
- Customer service
- Medical Terminology
- Medical Office Experience
- Patient Assessment
- Medical Imaging Experience
- Medical Billing And Coding
- Medical Records
- Insurance Verification
- Insurance
- Electronic Medical Records
- Electronic Health Records Systems
- Vital Signs
- Computer Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Document Management
- Clerical Support
- Professional Demeanor
- Calendar Management
- Service-oriented mindset
- Office Management
- Tech-Savvy
- Performance Improvement
- Strategic Planning
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Computer Proficiency
- Courteous and Professional
- Payment Processing
- Billing and Invoicing
- Supply Ordering
- Inventory Management
- Bank Deposits
Certification
- CPR Certified through American Heart Association
- AMT License for Registered Medical Assistant
- Licensed X-Ray Technologist
Awards
- Deans list at Eastern College of Health Vocations
- Associate Member of Junior Auxiliary of Warren
- Served on board for JA as Secretary/Vice-President/President
Timeline
Receptionist and Optical Assistant
Hall Eyecare Associates
02.2022 - Current
Medical Assistant Front and Back Office
Mainline Health Systems Warren
01.2020 - 08.2020
Lead Consultant
Scentsy
05.2014 - 06.2024
Medical Assistant/Front and Back Office/Lab/X-Ray Tech
Baptist Health Family Clinic Warren
03.2008 - 12.2018
Registered Medical Assistant/Phlebotomist/X-Ray Tech
Baptist Health Family Clinic- England
08.2003 - 03.2008
Registered Medical Assistant/Phlebotomist/X-Ray Tech
11.2000 - 08.2003
Registered Medical Assistant/Phlebotomist
Baptist Health Family Clinic England
05.1999 - 11.2000
Medical Assistant/Phlebotomy -
Eastern College of Health Vocations
High School Diploma -
England High School
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