Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Quote
Timeline
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Ashley Scales

Rancho Cucamonga,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Highly skilled Customer Service Representative experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hairstylist

Signature Curlz
04.2020 - Current
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Answered phone calls and emails to schedule client appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Licensed Cosmetologist

Hair Care Stop
08.2018 - 04.2020
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Licensed Insurance Sales Agent

Alta Resources: Blue Cross-Blue Shield
09.2018 - 09.2019
  • Upsold additional products and services after identifying customer needs and requirements.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Obtained underwriting approval by completing application for coverage.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Generated quotes and proposals for clients to match individual needs.

Package Handler

FedEx
05.2015 - 08.2018
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Education

No Degree - Licensed Cosmetologist

Salon Success Academy - Upland
Upland, CA
08.2018

High School Diploma -

Pomona High School
06.2005

Skills

  • Color Correcting
  • Persuasion and Personal Influence
  • Business Operations
  • Detail-Orientated
  • Maintaining Clean Work Areas
  • Innovative Hairstyling Techniques
  • Health Code Compliance
  • Chemical Applications
  • Advanced Communication Skills
  • Desktop and Laptop Computers
  • Customer Experience
  • Customer Service Representative
  • Call Center Operations
  • User Experience

Websites

Certification

  • Licensed Hairstylist - 5 years
  • IT Support Specialist Certification- In Progress
  • CompTia+ - In Progress
  • Cyber security- In Progress

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Hairstylist

Signature Curlz
04.2020 - Current

Licensed Insurance Sales Agent

Alta Resources: Blue Cross-Blue Shield
09.2018 - 09.2019

Licensed Cosmetologist

Hair Care Stop
08.2018 - 04.2020

Package Handler

FedEx
05.2015 - 08.2018

No Degree - Licensed Cosmetologist

Salon Success Academy - Upland

High School Diploma -

Pomona High School

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Ashley Scales