Hi, I’m
Ashley Scarborough
Ward,AR
Overview
6
years of professional experience
1
Certification
Work History
JPMorgan Chase
Client Services Manager
01.2022 - Current
Job overview
- Manage a portfolio of 500+ corporate and treasury clients across three regional offices
- Lead 25 client support specialists, conducting biweekly reviews and quarterly evaluations
- Boosted self‑service transactions by 40%, saving $3 million in annual costs via platform migration
- Resolved a $10 million dispute, securing a five‑year contract renewal
JPMorgan Chase
Operations Manager
10.2019 - 11.2022
Job overview
- Supervised daily branch operations serving 250+ customers/day with 15 employees
- Managed 2,500 accounts with combined deposits of $100 million
- Exceeded small business lending targets by 150%, issuing $30 million in loans
- Grew premium card applications by 30%, ranking first in the Southeast region
Education
University of FloridaGainesville, FL
B.S. Management
06.2014
Skills
- Agile methodologies
- AML compliance
- Risk communication
- Performance management
- Treasury management
Certification
- Certified Manager (Institute of Certified Professional Managers)
- Certified AML and Fraud Professional (ABA)
Timeline
Client Services Manager
JPMorgan Chase
01.2022 - Current
Operations Manager
JPMorgan Chase
10.2019 - 11.2022
University of Florida
B.S. Management