Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ashley Scarborough

Ward,AR

Overview

6
years of professional experience
1
Certification

Work History

JPMorgan Chase

Client Services Manager
01.2022 - Current

Job overview

  • Manage a portfolio of 500+ corporate and treasury clients across three regional offices
  • Lead 25 client support specialists, conducting biweekly reviews and quarterly evaluations
  • Boosted self‑service transactions by 40%, saving $3 million in annual costs via platform migration
  • Resolved a $10 million dispute, securing a five‑year contract renewal

JPMorgan Chase

Operations Manager
10.2019 - 11.2022

Job overview

  • Supervised daily branch operations serving 250+ customers/day with 15 employees
  • Managed 2,500 accounts with combined deposits of $100 million
  • Exceeded small business lending targets by 150%, issuing $30 million in loans
  • Grew premium card applications by 30%, ranking first in the Southeast region

Education

University of Florida
Gainesville, FL

B.S. Management
06.2014

Skills

  • Agile methodologies
  • AML compliance
  • Risk communication
  • Performance management
  • Treasury management

Certification

  • Certified Manager (Institute of Certified Professional Managers)
  • Certified AML and Fraud Professional (ABA)

Timeline

Client Services Manager

JPMorgan Chase
01.2022 - Current

Operations Manager

JPMorgan Chase
10.2019 - 11.2022

University of Florida

B.S. Management
Ashley Scarborough