Ashley Schihl/Henry
Summary
Program Coordinator well-versed in running residential programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Aspire Of WNY
11.2022 - Current
- Facilitates regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Establishes strategic partnerships with external organizations, such as Day Habilitation programs, expanding program reach and impact, ensuring upmost care for clients served.
- Develops and maintains relationships with external partners, families/guardians, and advocates to facilitate program operations, promoting the best quality of care to clients served.
- Maintains program-related data accurate, up-to-date and easily accessible for accessibility throughout all sites within assigned caseload.
- Maintains detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations identified within OPWDD standards.
- Leads training sessions for staff and management, fostering a knowledgeable and cohesive team environment.
- Provides ongoing direction and leadership for program operations in areas such as: fire safety, financial audits, medical oversight, billing, incident reporting, and various other aspects of daily / ongoing residential operations.
- Analyzes residential program data by tracking and reporting program outcomes to identify areas of improvement, reporting results within the clinical and management teams.
- Provides exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Schedules and supervises staff meetings in collaboration with Team Coordinators to discuss new ideas and update residential staff on program details and milestones.
- Collaborates with other program coordinators to achieve consistency in program objectives and services.
- Tracks and reports expenses accurately to manage program budgets, conducting financial audits throughout all sites within caseload.
- Develops effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivates a collaborative work culture by encouraging open communication channels among team members which leads to increased job satisfaction rates amongst employees.
Team Coordinator
Aspire Of WNY
05.2022 - 11.2022
- Overseen the daily operations of a residential house
- Provided support and direct supervision to ten staff
- Promoted a culture of person-centered values through weekly and monthly trainings
- Conducted finical audits and transactions on behalf of client
- Conducted weekly supervision with staff
- Reviewed daily documentation via Therap
- Overseen assigned client caseload records including but not limited to: financials, medical, benefits, housing, recreational, etc.
- Participated in monthly team clinical meetings
- Created program structure to fit the needs of the clients
- Conducted daily audit for billing purposes
- Cultivated positive working environment within the residential team by providing ongoing support and guidance as needed.
- Managed property maintenance for optimal living conditions.
- Created an environment conducive to community building among residents through social events and common area enhancements.
- Recruited trained, and supervised residential staff members, ensuring efficient operations and high-quality service delivery.
- Managed conflict resolution among residents, fostering a sense of community and promoting harmonious living conditions.
- Conducted regular inspections of properties to ensure compliance with safety regulations and company standards.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Solved grievances and complaints by collaborating with residents.
Senior Residential Supervisor
People Inc.
07.2017 - 01.2022
- Overseen the daily operations of a residential house
- Provided support and direct supervision to ten staff
- Promoted a culture of person-centered values through weekly and monthly trainings
- Conducted finical audits and transactions on behalf of client
- Conducted weekly supervision with staff
- Reviewed daily documentation via Therap
- Overseen assigned client caseload records including but not limited to: financials, medical, benefits, housing, recreational, etc.
- Participated in monthly team clinical meetings
- Created program structure to fit the needs of the clients
- Conducted daily audit for billing purposes
- Cultivated positive working environment within the residential team by providing ongoing support and guidance as needed.
- Managed property maintenance for optimal living conditions.
- Created an environment conducive to community building among residents through social events and common area enhancements.
- Recruited trained, and supervised residential staff members, ensuring efficient operations and high-quality service delivery.
- Managed conflict resolution among residents, fostering a sense of community and promoting harmonious living conditions.
- Conducted regular inspections of properties to ensure compliance with safety regulations and company standards.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Solved grievances and complaints by collaborating with residents.
Residential Day-Aide
People Inc.
06.2014 - 07.2017
- Maintain medical records under nursing oversight
- Schedule client medical appointments
- Provided support trough advocating for clients during appointments
- Adhere to New York State OPWDD regulations
- Assist with activities of daily living skills
- Adhere to New York State HIPPA rules and regulations
- Maintain medical records under nursing oversight.
Education
Liberal Arts and Humanities (in progress) -
Erie County Community College
01.2020
General Equivalency Diploma -
Charter School for Applied Technologies
06.2018
Skills
- Program Management
- Task Delegation
- Proficient in Microsoft Office
- Strategic Planning
- Hiring and recruitment knowledge
- Training / Project Coordination
- Data management familiarity
- Scheduling proficiency / Generating schedules
- Report Preparation
- Expense Tracking
- Staff Development / Evaluation
- Standard Operating Procedures
- Team Oversight
- Program Operations
References
References Will Be Furnished Upon Request
Timeline
Program Coordinator
Aspire Of WNY
11.2022 - Current
Team Coordinator
Aspire Of WNY
05.2022 - 11.2022
Senior Residential Supervisor
People Inc.
07.2017 - 01.2022
Residential Day-Aide
People Inc.
06.2014 - 07.2017
Liberal Arts and Humanities (in progress) -
Erie County Community College
General Equivalency Diploma -
Charter School for Applied Technologies