Ashley Schmidt
Wahoo,NE
Summary
Authentic, enthusiastic, affable human with a fiery compassion for human dignity. Highly motivated and detail-oriented professional with a history of delivering outstanding customer service in the healthcare industry. Experienced in managing administrative tasks, project management, and the development of training materials. Excelling in creating a warm and welcoming environment for all. Strong organizational skills. Efficiently handle diverse responsibilities while ensuring smooth operations. Adept at multitasking and maintaining composure in busy settings, strive to provide the highest level of care and support to patients visitors, and staff alike. With a passion for helping others and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Training & Development Specialist - HCAII
Planned Parenthood North Central States
08.2021 - Current
- Create training and onboarding schedules for all new hires and internal employees
- Prepared and presented supplementary learning material to support structured lessons
- Collaborate with Staffing to distribute training schedules
- Monitored participant workflow and behaviors throughout the training process.
- Scheduled and taught in-class and online courses to increase learning opportunities.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Gathered and organized supplementary material to support structured lessons.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Set up classroom equipment and organized activities.
- Provided instruction and support through onboarding and beyond
- Elevate and Cascade communication to and from leadership to staff
- Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
- Performed continuous evaluations of content and plans to enhance delivery and improve the effectiveness
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
- Tracked attendance and evaluated progress for assigned trainees
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Implemented diverse instructional methods, optimizing trainee engagement
- Mentored new hires, resulting in stronger staff development and increased productivity
Health Center Associate II
Planned Parenthood North Central States
08.2019 - 08.2021
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Respectfully collect demographic information, income, insurance and emergency contacts
- Navigate patient funding and grant allotments
- Collaborate with outside funding sources to secure payment for patent appointments
- Schedule appointments appropriately based on clinician schedule
- Compliance with State and Local laws while dispending medication
- Educate Abortion Patients on logistics, laws and regulations of their appointment
- Compassionately council patients on their options on birth control, abortion, adoption and parenting
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Worked with young patients with challenging situations and circumstances
- Collaborated with others to support patient empowerment and learning.
- Developed strong communication and organizational skills through working on group projects
- Exercised leadership capabilities by successfully motivating and inspiring others
- Ran errands and provided general office support in a professional environment
- Gained strong leadership skills by managing projects from start to finish
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
Medical Office Specialist - II
Planned Parenthood North Central States
03.2020 - 08.2021
- Enthusiastically greats patients
- Maintained confidentiality and complied with HIPPA
- Respectfully collects patient demographic information
- Guided patients though check-in and check-out processes
- Kept lobby and work area neat and clean
- Provided accurate information about pregnancy options to those seeking pregnancy options counseling
- Collected and scans income for potential funding
- Provided comprehensive sexual health education
- Educate and counsel abortion patients
- Responsible for running daily birth control mail out report and completed birth control by mail tasks daily
- Precepted new hires
- Completed all clinic tasks on time and with out hesitation
- Screened patients to make best use of resources, staff and serve community members
- Collected patient data including insurance, demographic and health history to keep information current
- Accurately filed applicable paperwork into patient chats
- Dispensed contraceptives to patients in clinic, by mail, and curb side
- Completed end of day protocols per PPNCS policy
- Good communication with manager
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Office Specialist
Planned Parenthood North Central States
08.2019 - 03.2020
- Enthusiastically greets patients
- Respectfully collects patient demographic information
- Guides patients though check-in and check-out processes
- Keeps lobby and work area neat and clean
- Provides accurate information about pregnancy options for those seeking pregnancy options counseling
- Collects and scans income for potential funding for folks who can't afford healthcare
- Complete Clinc tasks
- Works with the Planned Parenthood mission at the forefront!
Doula
Self
- Coached over 100 people through final stages of labor and delivery
- Providing support, reassurance, acceptance, love, and encouragement
- Informed families on potential risks and overall benefits of all births
- Checked general and mental health and overall comfort of mothers in prenatal appointments
- Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care
- Maintained energy and enthusiasm in fast-paced environment
- Educated new parents on comprehensive sexual and reproductive health information
- Created safe spaces with diverse groups of people from all different backgrounds
- Maintained respect and dignity regarding privacy, religious and cultural beliefs
Manager
Ponderosa Saloon
02.2016 - 01.2019
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Maintained payroll information by calculating, collecting and entering data.
- Checked accrued hours against listed hours for leave time.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maximized performance by monitoring daily activities and mentoring team members
Retail Sales Representative
Under Armor Warehouse
11.2016 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted customers with locating and choosing merchandise in store departments.
- Welcomed customers and provided assistance in locating and purchasing products.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Daycare Owner/Operator
Self
01.2011 - 01.2016
- Read stories, sang songs and facilitated creative play.
- Documented children's growth and development.
- Responded to inquiries from parents and guardians.
- Created and implemented activities to promote language development.
- Provided support and guidance to children in conflict resolution.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Monitored children's activities to verify safety and wellbeing.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Education
Some College (No Degree) - Reproductive Healthcare
ToLabor Doula Certification
Lincoln, NeBLS Provider - Healthcare
Southeast Community College
Lincoln, NE09.2021
Skills
- Teamwork and Collaboration
- BLS/CPR
- Interpersonal Communication
- Staff Management
- Business administration
- Budgeting
- Flexible and Adaptable
- Cultural Awareness
- Excelent Telephone Etiquette
- Self-Motivated
- Training and Development
Timeline
Training & Development Specialist - HCAII
Planned Parenthood North Central States
08.2021 - Current
Medical Office Specialist - II
Planned Parenthood North Central States
03.2020 - 08.2021
Health Center Associate II
Planned Parenthood North Central States
08.2019 - 08.2021
Medical Office Specialist
Planned Parenthood North Central States
08.2019 - 03.2020
Retail Sales Representative
Under Armor Warehouse
11.2016 - 01.2018
Manager
Ponderosa Saloon
02.2016 - 01.2019
Daycare Owner/Operator
Self
01.2011 - 01.2016
Doula
Self
Some College (No Degree) - Reproductive Healthcare
ToLabor Doula Certification
BLS Provider - Healthcare
Southeast Community College
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