Summary
Overview
Work History
Skills
Timeline
Generic

Ashley Schneider

Otwell,IN

Summary

Seasoned Client Experience Manager with background in developing and implementing customer service strategies to enhance client satisfaction. Possess strong skills in relationship building, problem-solving, and project management. Notable for creating personalized client experiences and fostering long-term relationships to promote business growth. Proven ability to impact company's bottom line through exceptional customer service delivery.

Overview

20
20
years of professional experience

Work History

Client Experience Manager

TrueRx Health Strategists
06.2022 - Current
  • Manage a team of 14 and assist with their daily tasks, training, and collaborations
  • Answer multiple emails and calls a day while prioritizing the needs of external partners and internal departments
  • Creating and presenting metrics of the team to Executives and identifying ways to improve team productiveness, processes, and daily functionality
  • Perform Prescription drug claims monitoring and ensure they are processing correctly with the plan builds

Rental Manager/Used Car Service Advisor

Uebelhor Toyota
01.2016 - 06.2022
  • Schedule and process Rental Fleet of up to 41 vehicles
  • Prepare, process and complete service repair orders for all vehicles traded in
  • File and complete Toyota Certified paperwork for vehicles
  • Program and keep track of all dealership keys within key system
  • Prepare estimates of repairs for the Used car managers and sales people
  • Received Toyota Rental Leadership Award for 2017, 2018, 2019 and 2021 for the Chicago Region

Personal Banker

Fifth Third Bank
01.2015 - 01.2016
  • Assist customers with their daily banking transactions
  • Introduce and suggest beneficial banking products based on needs
  • Open different deposit accounts for customers
  • Process and close loans

Tax Preparer

H&R Block
01.2006 - 01.2015
  • Prepared over 400 personal, business, and farm state and federal tax returns
  • Worked with Internal Revenue Service and Indiana Department of Revenue to solve issues and discrepancies
  • Helped clients prepare for changes in their lives that would affect their tax returns for future returns
  • Scheduled appointments and performed general office duties

Service Advisor

Bob Luegers Motors Inc.
01.2010 - 01.2014
  • Scheduled service appointments for 8 technicians
  • Sold service and parts to customers
  • Prepared and submitted warranty claims for Buick and GMC
  • Kept internet Service Leads organized and up to date
  • Created multiple estimates for customers current and upcoming repairs
  • Communicated with aftermarket warranty companies to ensure that claims are paid and customer’s needs met

Job Coordinator/Back-up Dispatcher

Temcon Concrete Construction Co.
01.2005 - 12.2005
  • Prepared concrete construction portfolios folders for each contract
  • Communicated with State and County inspectors to ensure laws were met
  • Applied for construction permits that were needed for each individual job
  • Ordered concrete and testing components to be dispatched for daily jobs

Skills

  • Exceptional communication
  • Goal setting and achievement
  • Strong leadership
  • Cross-functional coordination
  • Data-driven decision making
  • Sales support
  • Client retention strategies
  • Verbal and written communication
  • Exceptional interpersonal communication
  • Talent development
  • Workflow management
  • Budgeting and finance
  • Effective workflow management
  • Skilled multi-tasker
  • Problem-solving
  • Decision-making
  • MS office
  • Team building
  • Microsoft outlook, word, and Excel
  • Management of remote employees
  • Work prioritization
  • Cash handling
  • Issue resolution
  • Relationship building
  • Customer retention
  • Team building and leadership
  • Handling escalations

Timeline

Client Experience Manager

TrueRx Health Strategists
06.2022 - Current

Rental Manager/Used Car Service Advisor

Uebelhor Toyota
01.2016 - 06.2022

Personal Banker

Fifth Third Bank
01.2015 - 01.2016

Service Advisor

Bob Luegers Motors Inc.
01.2010 - 01.2014

Tax Preparer

H&R Block
01.2006 - 01.2015

Job Coordinator/Back-up Dispatcher

Temcon Concrete Construction Co.
01.2005 - 12.2005

Similar Profiles

CREATE PROFILE
Ashley Schneider