Ashley SChroeder
Portland
Summary
Dynamic and adaptable professional with a history of enhancing student engagement and customer satisfaction at Oregon State University and Walgreens. Excelled in student records management and problem-solving aptitude, demonstrating a strong work ethic and leadership by efficiently managing projects and resolving customer inquiries. Committed to continual improvement and teamwork, driving mission values and fiscal efficiency.
Overview
1
1
year of professional experience
Work History
Learning Assistant
Oregon State University
01.2024 - 03.2024
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Organized and allocated resources required to meet needs of students and the instructor.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
Customer Service Associate
Walgreens
06.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Oregon State University
Corvallis, OR06-2027
High School Diploma -
St. Mary's Academy
Portland, OR06-2023
Skills
- Student engagement
- Classroom management
- Adaptability and flexibility
- Problem-solving aptitude
- Adaptability
- Time management abilities
- Flexible schedule
- Active listening
- Problem-solving abilities
- Teamwork and collaboration
- Reliability
- Multitasking
Languages
Italian
Elementary
Arabic
Elementary
Russian
Limited Working
Latin
Limited Working
Timeline
Learning Assistant
Oregon State University
01.2024 - 03.2024
Customer Service Associate
Walgreens
06.2023 - 08.2023
Bachelor of Science - Biochemistry And Molecular Biology
Oregon State University
High School Diploma -
St. Mary's Academy
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