ASHLEY SCHULZ
Colton,OR
Summary
Office professional with comprehensive background in administrative support and office management. Proven ability to enhance operational efficiency and ensure smooth workflow. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and customer service.
Overview
11
11
years of professional experience
Work History
Medical Records Specialist 3
The Oregon Clinic
09.2018 - Current
- Managed high volumes of medical records requests, prioritizing urgent cases to maintain optimal patient care standards.
- Reduced errors in data entry by meticulously inputting patient information into electronic health record systems.
- Contributed to facility-wide process improvements by participating in discussions regarding best practices for medical record management.
- Assisted in training new Medical Records Representatives, sharing insights gained from extensive experience within the role.
- Scan, label and index documents into patient charts.
- Interpret and review insurance benefits and explain important details to patients.
- Safeguarded patient privacy by adhering to HIPAA regulations throughout all records management processes.
- Promoted positive relationships with external partners such as insurance companies and other healthcare facilities through professional interactions centered around medical records requests.
Patient Services Representative
Women's Healthcare Associates
10.2015 - 09.2018
- Trained new medical receptionists on scheduling, receiving incoming phone calls, and updating patient demographic/insurance information.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
Internal Business Sales Representative
Taylor Metal Products
03.2014 - 10.2015
- Built and maintained relationships with customers and outside sales representatives.
- Received and completed data entry of orders.
- Completed custom drawings for custom part orders.
- Increased referral business by cultivating meaningful connections with satisfied clients who were willing to recommend company services to others.
- Increased sales revenue by building strong relationships with clients and identifying their business needs.
- Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
Education
Associate of Applied Science - Business Administration And Management
Chemeketa Community College
Salem, OR12-2013
Skills
- Attention to detail
- Organizational skills
- Computer skills
- Written and oral communication
- Medical terminology
- Teamwork
- Insurance billing
- Records management
- Insurance verification
- Office administration
- Account management
- Proficiency in Epic, Athena Practice and Centricity
Timeline
Medical Records Specialist 3
The Oregon Clinic
09.2018 - Current
Patient Services Representative
Women's Healthcare Associates
10.2015 - 09.2018
Internal Business Sales Representative
Taylor Metal Products
03.2014 - 10.2015
Associate of Applied Science - Business Administration And Management
Chemeketa Community College