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Hi, I’m
Ashley Schwartz
Carrollton ,TX
Summary
Personable Customer Experience Manager offering 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
18
years of professional experience
4
years of post-secondary education
Work History
Discovery Village Keller, Texas
Sous Chef/ Memory Care Culinary Manager
07.2021 - 03.2022
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Worked with providers to define quality metrics and outcome reporting process.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Communicated with patients, ensuring that medical information was kept private.
Schwartz Fine Dining Consultants Denton , Texas
Event Management Coordinator
03.2020 - 05.2021
Job overview
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Developed post-event reports to determine effectiveness of each event.
- Brainstormed and implemented creative event concepts and themes.
- Inspected event facilities to confirm conformance to customer requirements.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Hired, trained and supervised volunteers and support staff required for events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Coordinated schedules and timelines for events.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking and event promotions.
- Organized, coordinated and deployed Type events while focusing on delivering superior customer service.
- Consulted with customers to determine objectives and requirements for events.
- Managed event logistics and operations.
- Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
- Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
- Developed metrics for Type objectives, supporting key Type results.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
The Sean Ashford Music Foundation Dallas , Texas
Board of Directors Member
10.2016 - 12.2018
Job overview
- Engaged in Type and Type fundraising activities, raising over $Amount.
- Collaborated with Number other members to seek involvement in policy decisions, fundraising and visibility of organization.
- Managed and planned social activities to encourage program engagement.
- Managed $Amount budget to allocate funds for various Type and Type events.
- Used Type and Type resources effectively to achieve set goals such as delegating responsibilities and organizing tasks.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight.
- Researched potential local, regional and national funders and assisted in relationship building.
- Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission.
- Prepared annual budgets with controls to prevent overages.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Attracted major client, generating $Amount in annual revenue under new Type project.
Arrive West EndDallas , Texas
Professional Leasing Consultant
01.2019 - 02.2020
Job overview
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Collected rent and tracked resident payments and information in computer system.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments and prepared leases.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Responded to requests and scheduled appointments for property showings.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in team-building activities to enhance working relationships.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Type database.
GK's Cleaners Flower Mound, TX
Customer Service Manager
09.2004 - 10.2017
Job overview
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Created and reviewed invoices to confirm accuracy.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Monitored customer service operations to assess agent performance and provide feedback.
- Developed service procedures, policies and standards.
- Developed and offered unique discount options to drive interest in new product lines.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Spearheaded new loss prevention strategy that cut losses by Number percent.
- Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
Education
University of North Texas Denton, Tx
Bachelor Of Applied Science from Psychology
08.2013 - 12.2017
Skills
Loss prevention management
Staff Management
Profit improvements
Training and mentoring
Case assessments
Accreditation coordination
Team Building
Hiring and recruitment
Multidisciplinary team collaboration
Therapy programs
Inventory and restocking
Wellness services
Project oversight
Healthy meal preparation
Relationship building and retention
Occupancy strategies
Leasing and sales
Negotiation
Marketing and advertising
Business Development
Administrative support
Google Workspace
Planning and Coordination
Budgeting
Business administration
Organization and Time Management
Multitasking Abilities
Dependable and Responsible
Analytical and Critical Thinking
PPE Compliance
Flexible and Adaptable
Decision Making
Data Entry
Financial Management
Sales and marketing
Strategic planning
Search Engine Optimization
Business planning
Creative merchandising
Software
Timeline
Sous Chef/ Memory Care Culinary Manager
Discovery Village
07.2021 - 03.2022
Event Management Coordinator
Schwartz Fine Dining Consultants
03.2020 - 05.2021
Professional Leasing Consultant
Arrive West End
01.2019 - 02.2020
Board of Directors Member
The Sean Ashford Music Foundation
10.2016 - 12.2018
University of North Texas
Bachelor Of Applied Science from Psychology
08.2013 - 12.2017
Customer Service Manager
GK's Cleaners
09.2004 - 10.2017