Ashley Scott
San Diego,California
Summary
Dynamic and detail-oriented professional with a proven track record in administrative support, customer service, and property management assistance. Strong background as a personal assistant, adept at time management, organization, and problem-solving. Excels in high-pressure environments and consistently exceeds expectations. Skilled in coordinating schedules, managing communications, and delivering exceptional client experiences.
Overview
6
6
years of professional experience
Work History
Community Associate
Regus
San Diego, California
11.2024 - Current
- Research and advise on cosmetics industry topics including product safety, environmental and social awareness issues such as ingredient sustainability, GMOs, micro-plastics, and natural positioning
- Administrative Support
- Managing correspondence and emails with professionalism and clarity
- Scheduling and organizing meeting rooms and office spaces
- Maintaining accurate records of client interactions, invoices, and agreements
- Customer Service and Communication
- Serving as the primary point of contact for clients and visitors
- Addressing and resolving customer concerns promptly and professionally
- Ensuring a welcoming and professional environment
- Email Communication
- Composed and sent professional emails to clients regarding workspace bookings, invoices, and inquiries
- Followed up with clients on outstanding payments or unresolved issues
- Coordinated with vendors and contractors via email for maintenance and services
- Organizational Skills
- Multitasking effectively in a dynamic environment
- Prioritizing tasks to meet deadlines
Collections Specialist
HRI
Norco, California
01.2023 - 01.2024
- Managing overdue accounts, negotiating payment plans, and maintaining accurate records
- Demonstrates excellent communication, problem-solving, and interpersonal skills to resolve client issues efficiently while upholding company policies
- Skilled in balancing customer service with financial objectives to achieve consistent recovery results
- Account Management
- Tracking overdue accounts and outstanding balances
- Maintaining up-to-date and accurate client account records
- Negotiation and Communication
- Communicating effectively with clients to negotiate payment terms
- Building rapport with customers to encourage timely payments
- Compliance and Policy Adherence
- Ensuring compliance with company policies and regulatory standards during collections processes
- Preparing accounts for third-party collections or legal escalation when necessary
Inbound Specialist
HONDA
Chino, California
01.2021 - 01.2023
- Managing overdue accounts, negotiating payment plans, and maintaining accurate records
- Demonstrates excellent communication, problem-solving, and interpersonal skills to resolve client issues efficiently while upholding company policies
- Skilled in balancing customer service with financial objectives to achieve consistent recovery results
- CRM and Documentation
- Utilizing Salesforce and other CRM platforms for tracking cases and managing customer data
- Maintaining detailed records of all customer interactions and resolutions
- Case Management
- Create, update, and close customer cases in CRM tools such as Salesforce
- Document all call details and follow-ups accurately for audit and reporting purposes
- Quality Assurance
- Adhere to call quality standards and meet performance metrics, including productivity and customer satisfaction
- Conduct follow-ups to ensure issues are resolved to the customer's satisfaction
Personal Assistant
Private Clients
Hollywood, CA
01.2019 - 01.2021
- Ability to manage complex schedules, coordinate high-profile events, and maintain discretion and confidentiality in fast-paced environments
- Skilled in handling a wide range of personal and professional tasks, including travel planning, event coordination, and managing communications
- Adept at anticipating needs, solving problems proactively, and ensuring seamless daily operations for high-profile individuals
- Scheduling and Calendar Management
- Coordinating complex schedules, appointments, and meetings with attention to detail
- Ensuring timely reminders and adjustments to accommodate last-minute changes
- Confidentiality and Professionalism
- Managing sensitive information with discretion and maintaining high ethical standards
- Acting as a trusted representative in interactions with clients, media, and stakeholders
- Administrative Expertise
- Drafting emails, letters, and other correspondence on behalf of the principal
- Handling billing, invoicing, and expense tracking with accuracy
- Personal Errands and Lifestyle Management
- Running errands, managing personal shopping, and overseeing household staff
- Ensuring the principal's lifestyle is optimized for productivity and comfort
Navy Seaman
United States Navy
Varies Location
01.2019 - 01.2021
- Disciplined and reliable E-3 Seaman with extensive experience in naval operations, teamwork, and leadership in high-pressure environments
- Skilled in navigation, communication, and administrative tasks critical to mission success
- Demonstrates excellent problem-solving, adaptability, and attention to detail while maintaining high standards of professionalism and accountability
- Dedicated to upholding the values of service, discipline, and excellence
- Naval Operations and Navigation
- Expertise in operating radar and sonar systems to track vessels and objects
- Maintaining situational awareness of maritime environments through tactical plotting and analysis
- Adaptability and Resilience
- Thriving in challenging and dynamic environments
- Maintaining composure and efficiency under pressure
- Leadership and Teamwork
- Supervising junior personnel in daily operational and administrative tasks
- Conducting training sessions to enhance team skills and readiness
Education
HIGH SCHOOL DIPLOMA -
Eleanor Roosevelt High School
Eastvale, California01.2016
Skills
- Administrative and Office Management
- Customer Service Excellence
- Property and Facility Management (Entry Level)
- Technical proficiency
- Personal Assistance
- Call Center and Client Relations
- Team collaboration and leadership
- Military skills
- Event Coordination
- Soft skills
Timeline
Community Associate
Regus
11.2024 - Current
Collections Specialist
HRI
01.2023 - 01.2024
Inbound Specialist
HONDA
01.2021 - 01.2023
Personal Assistant
Private Clients
01.2019 - 01.2021
Navy Seaman
United States Navy
01.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
Eleanor Roosevelt High School