Ashley Sedeno
Charlotte,NC
Summary
Focused Virtual Customer Service Representative with a proven background in providing high-quality customer support remotely. Possess comprehensive knowledge of modern customer service techniques, technology, and software. Strengths include conflict resolution, empathetic communication, and problem-solving skills. Have consistently enhanced customer satisfaction rates in previous roles by delivering timely solutions and fostering positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
United Rentals ( Hybrid )
Charlotte, NC
11.2019 - 11.2023
- Assisted customers with purchasing training in regards to heavy equipment & construction needs quickly and efficiently .
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Identified the customers needs, clarified information, researched every issue presented .
- Identified opportunities for process improvements in order to increase efficiency.
- Maintained accurate records of customer interactions and transactions.
- Troubleshot technical problems related to products or services provided by the company.
Sales Associate
QuikTrip
Charlotte, NC
07.2017 - 02.2020
- Maintained store merchandise and cleanliness while also providing excellent customer service
- Handled and regulated kitchen and safety requirements, Serve Safe certified
- Experienced with multitasking between customers and store operational tasks
- Facilitated daily and quarterly inventory counts to ensure the accuracy of the report
- Processed transactions using a point-of-sale system
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Customer Care Agent
Adecco
Fort Mill, SC
11.2018 - 01.2019
- Assisted customers with all technical issues experienced with the website and escalated any issues to management appropriately
- Maintained a professional demeanor as well as communicating the organization's policies
- Managed large amounts of inbound and outbound calls in a timely manner
- Maintained updated knowledge of products and services offered by the company.
- Adhered to established policies when handling customer inquiries.
Cashier
Harris Teeter
Charlotte, NC
11.2015 - 11.2017
- Offered product samples, assisted shoppers with questions, and helped locate items for purchase
- Delegated tasks in order to successfully optimize production for operating standards
- Finalized customer transactions and ensured customers located all items of interest
- Received payments and issued receipts; promoted the company savings program.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC01.2020
High school diploma -
Rocky River High School
Charlotte, NC06-2016
Skills
- Self Motivated & Dependable
- Excellent Written and Verbal Skills
- Active Listening and Empathy Skills
- Payment Processing
- Documentation And Reporting
- Strong Computer Skills
- Reliable and Punctual
- Quick Learner
Timeline
Customer Care Agent
United Rentals ( Hybrid )
11.2019 - 11.2023
Customer Care Agent
Adecco
11.2018 - 01.2019
Sales Associate
QuikTrip
07.2017 - 02.2020
Cashier
Harris Teeter
11.2015 - 11.2017
Associate of Arts -
Central Piedmont Community College
High school diploma -
Rocky River High School