Ashley Sefchick
El Paso,TX
Summary
Accomplished professional with a proven track record in the healthcare and customer service sectors, notably at Senture. Expert in insurance verification and patient confidentiality, I excel in elevating customer satisfaction and loyalty. Skilled in team building and claims processing as well as learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. I consistently exceed performance metrics, contributing to significant sales growth and operational efficiency. Successful assistant manager committed to empowering team members as a natural leader with a passion for motivating others.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative Remote
Senture
12.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative Remote
General Motors, GM
06.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front Desk Manager
Courtyard by Marriott
06.2022 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Defined and implemented front desk objectives and procedures to team members
- Directed operations at the front desk to ensure customer service met exacting standards for guest satisfaction.
Assistant Store Manager
Journeys Kidz
07.2018 - 05.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma -
Conway High School
Conway, SC06.2019
Skills
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Healthcare industry understanding
- Call center experience
- Claims Processing
- Data entry proficiency
- Inventory Management
- Store Operations
- Team Building
- Customer Service
Timeline
Healthcare Customer Service Representative Remote
Senture
12.2023 - Current
Customer Service Representative Remote
General Motors, GM
06.2023 - 12.2023
Front Desk Manager
Courtyard by Marriott
06.2022 - 06.2023
Assistant Store Manager
Journeys Kidz
07.2018 - 05.2022
High School Diploma -
Conway High School