Ashley Segovia
Mission,TX
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Trained in Type areas and flexible with changing business needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Contact Point 360
07.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier/ Sales Associate/ Sales Floor
Walmart
09.2021 - 12.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate/Customer Service Representative
Cricket Wireless
02.2020 - 11.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Updated account information to maintain customer records.
Cashier/ Sales Floor/ Customer Service
Ross Dress For Less
02.2017 - 06.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over Number patients per day.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
Education
Diploma -
Mission High School
Mission, TX06.2016
Skills
- Retail Sales
- Price Identification
- Building Customer Loyalty
- Merchandise Stocking and Replenishing
- Customer Checkout
- Item Ticketing and Pricing
- Customer Assistance
- Exceeding Customer Expectations
- Cash Handling
- Flexible Hours
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Social Perception
- Teamwork and Collaboration
- Customer Transactions
- Excellent Written and Verbal Communication
- Cooperative Attitude
- Self-Checkout Assistance
- Returns Policies
- Complaint resolution
- Data Collection
- Call center experience
- Customer Service
Languages
English
Full Professional
Timeline
Customer Service Representative
Contact Point 360
07.2023 - 03.2024
Cashier/ Sales Associate/ Sales Floor
Walmart
09.2021 - 12.2022
Sales Associate/Customer Service Representative
Cricket Wireless
02.2020 - 11.2020
Cashier/ Sales Floor/ Customer Service
Ross Dress For Less
02.2017 - 06.2019
Diploma -
Mission High School