Ashley Sellman
New Braunfels
Summary
Dynamic Senior Director of Operations at CareNow San Antonio, adept at driving operational excellence and enhancing employee engagement. Proven track record in implementing innovative strategies that improved clinic performance. Skilled in impactful communication and process improvement, leading teams to achieve key performance indicators and successful clinic acquisitions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Director of Operations
CareNow San Antonio
San Antonio
06.2015 - Current
- Oversite of 18 clinics
- Oversite of 3 Area Managers, 3 Provider Leaders, 13 clinic managers, and over 100 employees.
- Lead acquisition of 14 FastMed/MedPost clinics
- Developed and implemented Rapid Response, UCA Trivia, UCA Sweep Team, Triage Chests, Triage Documentation, L.E.A.D Program, American Group Employee Engagement Committee, Authorization Check Form, and OT Intake Process.
- Supervises area and clinic managers.
- Oversees the orientation, training and cross training of leadership and staff to ensure that all HCA, PSG, and Urgent Care Services Line policies established practices and standards are followed.
- Participates in the development and leads the execution of area and clinic goals, objectives and key initiatives in support of HCA, PSG, and Urgent Care Service Line goals and objectives.
- In collaboration with the controller, creates and presents Monthly Operating Reviews to Service Line Leadership.
- Clearly communicates goals and objectives to subordinate leaders and staff.
- Supervises leadership and staff in accordance with Healthy Work Environment standards.
- Addresses individual or team performance deficiencies.
- Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.
- Monitors and drives KPIs
- Prioritizes and implements plans for refurbishment of existing clinics.
- Works with marketing to acquire new Occupational Medicine clients and to manage services provided to existing clients.
- Responsible for referral management success of market.
- Develops and maintains strong relationships with Division.
Area Manager
CareNow DFW
DFW
06.2015 - Current
- Oversite of 5 clinics: Denton, Denton Rayzor Ranch, Lewisville, Frisco Preston, and Frisco West.
- Responsible for 5 Center Managers and around 80 employees.
- Developed and implemented ShareNow.
- Lead the transition from Denton Regional Urgent Care to Denton Rayzor Ranch.
- Opened Roanoke and Las Colinas clinics.
- Supervises, orients, and trains clinic managers and staff to ensure that all policies, established practices, and standards are followed.
- Develops, communicates, and leads the execution of clinic goals and objectives in support of overall clinic performance and operations as well as staff retention and employee engagement.
- Manages leadership and staff performance including attendance tracking, handling patient and visitor issues, providing feedback and/or follow-up training to employees, recognizing good performance, and identifies/mentors potential candidates for promotional opportunities.
- Ensures that clinic leadership creates a work schedule for all clinic positions including Providers based on clinic needs.
- Addresses individual or team performance deficiencies.
- Facilitates and oversees the upkeep of interior and exterior areas.
- Builds relationships with company accounts, vendors, and providers.
- Monitors and drives KPIs
- Builds strong relationships with the community and HCA hospitals.
- Assist with clinic moves and new clinic openings.
Certified Nursing Assistant Instructor
North Central Texas College
11.2011 - 12.2017
- Develops and delivers curriculum.
- Taught hands-on skills: Instructed students in basic nursing skills such as ADLs and vital signs.
- Prepared students for the CAN certification exam.
- Offered guidance and assistance to students throughout the program.
- Evaluates student performance.
- Maintains student records.
- Leads lecture and skills lab.
- Leads group at clinical onsite.
Nurse Manager
Good Samaritan Society Denton Village
Denton
09.2007 - 06.2015
- Supervising nursing staff.
- Monitoring patient outcomes.
- Maintaining inventory of supplies and equipment, and ensuring adequate staffing levels.
- Liaising with Administration.
- Performance Management.
- Maintain a safe environment.
- Monitor nurse documentation and follow through on physician’s orders.
- Staffing: scheduled nursing staff on On-Shift and found replacement for call ins.
- Lead weekly nursing staff meetings.
- Hiring/Terminations.
- On call for any issues or questions in the facility 24/7.
- Insure patients receive holistic care.
Market Manager
CareNow San Antonio
San Antonio
Current
- Oversite of 7 clinics: Alamo Heights, Bulverde, De Zavala, Leon Valley, Potranco, Selma, and Stone Oak.
- Opened Alamo Heights and Selma location.
- Responsible for 7 Center Managers and around 100 employees.
- Supervises clinic managers.
- Oversees the orientation, training and cross training of leadership and staff to ensure that all HCA, PSG, and Urgent Care Services Line policies established practices and standards are followed.
- Participates in the development and leads the execution of area and clinic goals, objectives and key initiatives in support of HCA, PSG, and Urgent Care Service Line goals and objectives.
- In collaboration with the controller, creates and presents Monthly Operating Reviews to Service Line Leadership.
- Clearly communicates goals and objectives to subordinate leaders and staff.
- Supervises leadership and staff in accordance with Healthy Work Environment standards.
- Addresses individual or team performance deficiencies.
- Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.
- Monitors and drives KPIs
- Prioritizes and implements plans for refurbishment of existing clinics.
- Works with marketing to acquire new Occupational Medicine clients and to manage services provided to existing clients.
- Responsible for referral management success of market.
Center Manager
Care Now Denton
Denton
- Responsible for 20 staff members and 5 providers.
- Developed and implemented Metric Board.
- Promotes/fosters healthy work environment.
- Supports employee and community engagement activities.
- Supervises, orients, trains, and cross trains clinic staff to ensure that all HCA, PSG and Urgent Care Service Line policies established practices and standards are followed.
- Participates in the development and leads the execution of clinic goals and objectives in support of HCA, PSG and Urgent Care Service Line goals and objectives.
- Creates a work schedule for all clinic positions including APPs.
- Monitors patient flow to ensure clinic is operating efficiently at all times.
- Keeps clinic environment clean, orderly and in compliance with company policy and accrediting standards.
- Interviewing/Hiring.
- Creates a physician-driven culture.
- Monitors and drives KPIs.
- Establishes relationships with patients and Occ Med Accounts.
- Identifies strategy for growth and executes plans to achieve growth goals.
- Trains new Center Managers.
- Organize/Execute onsite drug screening for Occ Med Accounts.
- On call for clinic until closing to monitor clinic flow, staff provider efficiency and available for questions, comments or concerns.
LVN/Nurse Preceptor
CareNow Denton
Denton
- Greeting patients and preparing them for examination and procedures.
- Maintain workflow.
- Injections/Medication administration.
- Workman’s Comp duties.
- Patient Follow Up/Callbacks.
- Assist with the preparation of supplies/equipment and aiding the provider during treatment, examination and testing of patient.
- Assist with scheduling of test and treatments.
- Instructs patients regarding medications, treatments and discharge instructions.
- Collecting/Performing basic lab tests.
- Orients new nurses.
- Room/Asses Patients.
- Provides discharge teaching for patients.
Staff Development Coordinator
Good Samaritan Society Denton Village
Denton
- Develop and deliver initial orientation and ongoing training programs for new and existing staff, including mandatory training, competency assessments, and preceptor training.
- Developed yearly training calendar.
- Conduct competency assessments, track staff competencies, and ensure staff maintain necessary certifications and licenses.
- Participated in quality improvement initiatives.
- Implement educational programs to address identified areas of improvement.
- Maintain accurate records of training programs, staff competencies, and other relevant documentation.
- Identify and coordinate resources for training.
- Monitor/Track education completion for over 125 employees.
- Orientation for new Nurses/CNA’s.
- New student orientation.
- Weekly communications meeting with Nurses/CNA’s.
- Nurse/CNA Audits.
- Immunizations for ALL staff.
- Employee Appreciation.
- Employee Wellness Events.
Admissions Coordinator
Good Samaritan Society Denton Village
Denton
- Assess potential patients and make decisions on acceptance and denial.
- Scheduling and coordination of facility tours.
- Completing and processing all admission paperwork.
- Determine appropriate room assignments, ensuring a smooth transition for new residents.
- Ensure compliance with all applicable regulations and protecting resident rights throughout admission process.
- Participated in marketing initiatives, developing relationships with referral sources, and promoting the facility’s services.
- Provide information on future patient leads at morning meetings.
- On Call for Admissions 24/7.
Employee Event Chair
Good Samaritan Society Denton Village
Denton
- Lead the planning and execution of events, ensuring alignment with the organizations goals and objectives.
- Committee Management.
- Logistical Coordination.
- Communication and Marketing.
Charge Nurse
Good Samaritan Society Denton Village
Denton
- Leadership and supervision.
- Administered medications, treatments, and provided nursing care to residents.
- Resident Assessment.
- Coordinating care with physicians, therapists, and other healthcare professionals.
- Maintained accurate records of care.
- Ensured nursing staff adhered to nursing policies and procedures.
- Ensured a safe environment for residents and staff.
Education
WGU -
01.2020
North Central College – Corinth - LVN Program
North Central College – Corinth
01.2009
Denton High School -
Denton High School
01.2006
Skills
- Operational strategy and performance management
- Servant leadership
- Conflict resolution and adaptability
- Problem-solving skills
- Innovative thinking
- Impactful communication
- Quality focus
- Change management
- Process improvement
Affiliations
The Chamber of Shertz, Cibolo, & Selma, Ambassador, 2024
Leadership Programs
LEP, 2024
Certification
- Licensed Vocational Nurse
Timeline
Market Manager
CareNow San Antonio
Current
Senior Director of Operations
CareNow San Antonio
06.2015 - Current
Area Manager
CareNow DFW
06.2015 - Current
Certified Nursing Assistant Instructor
North Central Texas College
11.2011 - 12.2017
Nurse Manager
Good Samaritan Society Denton Village
09.2007 - 06.2015
Center Manager
Care Now Denton
LVN/Nurse Preceptor
CareNow Denton
Staff Development Coordinator
Good Samaritan Society Denton Village
Admissions Coordinator
Good Samaritan Society Denton Village
Employee Event Chair
Good Samaritan Society Denton Village
Charge Nurse
Good Samaritan Society Denton Village
WGU -
North Central College – Corinth - LVN Program
North Central College – Corinth
Denton High School -
Denton High School
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